Technical Implementation Manager II

The Opportunity

Flywire is seeking a Technical Implementation Manager II to join our high-growth B2B vertical. In this role, you'll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast. You'll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire's most important B2B accounts.

Key Responsibilities

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff
• Serve as the primary client contact for onboarding, providing technical guidance and project leadership
• Configure and test the Flywire platform to support each client's invoicing, payment, and reconciliation workflows
• Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms
• Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing
• Conduct sandbox testing and validation, escalating blockers where needed
• Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch
• Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

Qualifications

• BA/BS degree
• 5+ years of proven experience in Implementation at a SaaS company, preferably in payments or financial technology
• Strong technical acumen and problem-solving skills with APIs, SFTP, webhooks, JSON and SQL
• Experience with ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.)
• Familiarity with payment gateways and tokenization concepts (strong plus)
• Working knowledge of Netsuite, Salesforce and other software development methodologies
• Strong project management skills with the ability to handle multiple priorities
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods
• Ability to work cross-functionally and adapt to a fast-paced environment

What We Offer

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in
• Work with brilliant people globally
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)