Technical Field Support Coordinator

Key Responsibilities

• Cook up and maintain project documentation, ensuring accuracy, organization, and accessibility.
• Keep tabs on project timelines, milestones, budgets, costs, materials, and deliverables to keep projects on track.
• Hook up technicians, equipment, materials, and project-related needs to facilitate smooth project execution.
• Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion.
• Help out with remote technical troubleshooting when necessary, assisting technicians and clients with access control, CCTV, alarm, and low-voltage system issues.
• Communicate with clients, technicians, project managers, sales, operations, and leadership to resolve technical or logistical challenges.
• Prepare project status updates, progress reports, communication summaries, and internal updates as needed.
• Ensure timely completion of project phases, deliverables, closeout items, and customer handoffs.
• Aid in customer system training, documentation, and project transition when needed.
• Spot opportunities to enhance processes, documentation, communication, and overall project workflow.
• Support a professional, organized, and solutions-focused experience for both internal teams and customers.

Qualifications

• High School Diploma or equivalent, with an Associate degree or higher in Project Management, Business, Construction, Information Technology, Electronics, Low-Voltage Systems, or a related field preferred.
• Experience in project coordination, technical project support, or field service operations, with 3–5 years of experience.
• Strong grasp of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms.
• Experience supporting installation or service teams in a technical environment is a plus.
• Advanced multitasking, time management, and organizational skills.
• Strong communication and interpersonal skills; capable of interfacing confidently with clients, technicians, and leadership.
• Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively.