Technical Engagement Network (Lab Manager)

About the role

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
• Advise and provide insight on development of lab standard operating procedures (SOPs) and policies.
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance.
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Responsibilities

• Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions supporting command decision making and execution of mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assess network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
• Advise and provide insight on development of lab standard operating procedures (SOPs) and policies.
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance.
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Requirements

• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years lab management or systems administration experience.
• Must be able to obtain DHS Suitability.
• 2+ years of directly relevant experience in IT Helpdesk support.
• 2+ years MacOS and iOS experience.
• Must be able to work collaboratively across physical locations.

Qualifications

• TS/SCI clearance preferred.
• Experience with writing technical procedures and standard operating procedures.
• Virtualization automation and optimization experience.
• Experience with multiple operating systems to include Linux/Unix.
• DoD 8140.01 IAT Level II clearance preferred.

Skills

• Advanced analytical skills and technical resources.
• Ability to assess network topology and device configurations.
• Experience with writing technical procedures and standard operating procedures.
• Virtualization automation and optimization.
• Experience with multiple operating systems to include Linux/Unix.
• Experience with DoD 8140.01 IAT Level II.

Benefits

At Castalia Systems, we provide you with opportunities and choices and support your total well-being. Our benefits include: Medical, dental, vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too. All regularly scheduled employees working at least 30 hours per week are eligible to participate in Castalia Systems� benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

The projected compensation range for this position is $100,000.00 to $104,000.00 (annualized USD).

Schedule

Full-time.