Technical Enablement Manager

About the role

This role is a founding member of Decagon's GTM Productivity team. You will build and scale enablement programs, drive field readiness and performance, partner cross-functionally, lead a consistent enablement cadence, and evolve programs as Decagon scales.

Responsibilities

• Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams
• Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions
• Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact
• Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers
• Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity
• Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs
• Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles
• Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness

Requirements

7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles

Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles

Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership

Strong program management and execution skills with the ability to drive outcomes

Strong cross-functional collaboration skills across product, technology, and GTM teams

Qualifications

Even better if you have:

• Experience enabling technical products or platforms
• Experience building onboarding, certification, or technical development programs
• Experience in a high-growth SaaS or startup environment
• Familiarity with demo environments, solution architecture, or technical storytelling

Skills

Technical enablement, Solutions Engineering, or related technical customer facing roles

Benefits

We proudly offer the following benefits for our full-time employees:

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best