Technical Enablement Manager

About the Opportunity

The organization is building the future of social engineering defense. Its AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. The organization helps some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management, and Email Security, the platform connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale. Backed by leading investors and trusted by leading enterprises, the organization is a rapidly growing startup building the future of social engineering defense. The team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.

The organization focuses on building a culture where people feel respected, supported, and trusted to do meaningful work. Clarity, collaboration, and solving real problems for customers and teammates are valued.

Responsibilities

• Own technical enablement for SE, CS, and technical audiences across the organization, defining what technical readiness looks like for each role and building the programs that get teams there.
• Design, build, and deliver technical learning paths, hands-on labs, certifications, assessments, and supporting enablement materials.
• Deliver technical onboarding that helps new hires build product proficiency and ramp quickly, with clear milestones, practice, and validation along the way.
• Run live workshops, office hours, deep-dive sessions, and hands-on training that deepen product and technical expertise across teams.
• Own technical release readiness for new products, features, and product changes, including readiness programs for major launches such as Email Security.
• Identify readiness gaps across SE and CS teams and build programs, coaching, and reinforcement that measurably improve proficiency over time.
• Partner closely with Product Managers, Engineering, subject matter experts, and cross-functional stakeholders to capture knowledge and keep technical training content accurate and current.
• Translate complex technical concepts into clear, practical learning experiences for different audiences and skill levels.
• Leverage AI tools, simulations, and role-play scenarios to scale practice, coaching, and readiness validation.
• Use feedback, assessments, certifications, and participation data to measure impact and continuously improve technical enablement programs.

Requirements

• 7+ years of experience in technical enablement, solutions engineering, technical training, sales engineering enablement, or a related field.
• Strong technical aptitude with the ability to go deep on complex products, and hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software strongly preferred.
• Demonstrated success creating technical learning content such as hands-on labs, certifications, assessments, workshops, and onboarding programs, and delivering it live with energy and credibility.
• Strong ability to simplify complex technical concepts and teach them in a clear, practical, and engaging way.
• Experience partnering with Product, Engineering, Solutions Engineering, Customer Success, or subject matter experts.
• Experience using data (assessments, certifications, engagement, field performance) to identify gaps and demonstrate impact.
• Comfort leveraging AI tools to build, scale, and deliver learning experiences.
• Excellent communication, facilitation, and cross-functional collaboration skills.
• Comfort working in a fast-moving, high-growth environment where priorities and products evolve quickly.
• A thoughtful, curious, and resourceful approach to problem solving.

Benefits

• Remote-first culture with flexibility built in.
• Flexible PTO, comprehensive health benefits, parental leave, and more.
• Meaningful equity so you share in the organization’s success.
• A high-growth environment where your work has immediate impact and visibility.

Pay

$140,000—$160,000 USD