Technical Enablement Manager

About the role

The Technical Enablement Manager will lead, evolve, and optimize Recast's Customer Enablement Program to drive both the depth and breadth of product utilization across the customer base. This role leverages extensive experience in ConfigMgr/MECM/SCCM and Intune to strengthen and scale established enablement initiatives.

Responsibilities

• Maintain Recast's Customer Enablement Program
• Review and craft the training content
• Execute the Program at scale across the growing customer base
• Build and maintain a library of engaging and effective curriculum
• Deploy and utilize an enablement platform (NorthPass now Gainsight Customer Education) to disseminate trainings and courses at scale
• Craft and host live webinars
• Develop a deep understanding of Recast's products, our customers' environments, and the systems market at large
• Develop a deep understanding of our customers and how we can best serve their enablement needs
• Work cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve

Requirements

• 3+ years’ experience using ConfigMgr (SCCM), preferably using the Enterprise Right Click Tools
• 2+ years’ experience using Microsoft Intune

Qualifications

• Enthusiasm for helping people, especially your peers, get the most value out of tools and products
• Experience crafting content and leading trainings for a technical audience
• Exceptional communication, instructional, and presentation skills with strong customer service
• Comfortable working in multiple platforms and mediums to most effectively deliver instructional content
• Highly accountable and self-motivated, comfortable owning projects from conception to follow-through while handling competing (and sometimes cross-functional) priorities
• Strong problem solving and critical thinking skills

Benefits

• Salary range: $90,000 - $115,000
• 7.5% annual bonus potential
• Medical, dental, and vision coverage
• FSA or HSA with company contributions
• Employer-paid STD, LTD, AD&D, and life insurance
• 401(k) with 4% employer match
• Work-life balance, flexible time off, and remote work options
• Parental leave

Pay

The salary range for this position is $90,000-$115,000. Salary offered will vary based on the full context of experience, skills, education, and location/cost of living.

Schedule

Flexible work schedule with remote work options.