Technical Enablement Manager

About the role

The Technical Enablement Manager will own technical readiness across Solution Engineers, Customer Success, and other technical audiences within the organization. Key responsibilities include designing, building, and delivering technical learning paths, hands-on labs, certifications, assessments, and supporting enablement materials. Additionally, the role involves running live workshops, office hours, deep-dive sessions, and hands-on training to deepen product and technical expertise across teams. The manager will also be responsible for identifying readiness gaps, building programs, coaching, and reinforcement to measurably improve proficiency over time. They will partner with Product Managers, Engineering, subject matter experts, and cross-functional stakeholders to capture knowledge and keep technical training content accurate and current. The ideal candidate should have 7+ years of experience in technical enablement, strong technical aptitude, and hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software.

Responsibilities

• Own technical enablement for SE, CS, and technical audiences across the organization, defining what technical readiness looks like for each role and building the programs that get teams there.
• Design, build, and deliver technical learning paths, hands-on labs, certifications, assessments, and supporting enablement materials.
• Deliver technical onboarding that helps new hires build product proficiency and ramp quickly, with clear milestones, practice, and validation along the way.
• Run live workshops, office hours, deep-dive sessions, and hands-on training that deepen product and technical expertise across teams.
• Own technical release readiness for new products, features, and product changes, including readiness programs for major launches such as Email Security.
• Identify readiness gaps across SE and CS teams and build programs, coaching, and reinforcement that measurably improve proficiency over time.
• Partner closely with Product Managers, Engineering, subject matter experts, and cross-functional stakeholders to capture knowledge and keep technical training content accurate and current.
• Translate complex technical concepts into clear, practical learning experiences for different audiences and skill levels.
• Leverage AI tools, simulations, and role-play scenarios to scale practice, coaching, and readiness validation.
• Use feedback, assessments, certifications, and participation data to measure impact and continuously improve technical enablement programs.

Requirements

• 7+ years of experience in technical enablement, solutions engineering, technical training, sales engineering enablement, or a related field.
• Strong technical aptitude with the ability to go deep on complex products, and hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software.
• Demonstrated success creating technical learning content such as hands-on labs, certifications, assessments, workshops, and onboarding programs, and delivering it live with energy and credibility.
• Strong ability to simplify complex technical concepts and teach them in a clear, practical, and engaging way.
• Experience partnering with Product, Engineering, Solutions Engineering, Customer Success, or subject matter experts.
• Experience using data (assessments, certifications, engagement, field performance) to identify gaps and demonstrate impact.
• Comfort leveraging AI tools to build, scale, and deliver learning experiences.
• Excellent communication, facilitation, and cross-functional collaboration skills.
• Comfort working in a fast-moving, high-growth environment where priorities and products evolve quickly.
• A thoughtful, curious, and resourceful approach to problem solving.

Qualifications

• Master's degree in Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Proven track record of successfully managing and delivering technical enablement programs.
• Experience with AI tools and simulations for training and validation.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Skills

• Technical aptitude and hands-on experience with SaaS, cybersecurity, AI, trust and safety, or enterprise software.
• Strong communication and facilitation skills.
• Experience with data-driven approaches to training and validation.
• Ability to simplify complex technical concepts and teach them effectively.
• Experience with AI tools and simulations for training and validation.

Benefits

Compensation range: $140,000 - $160,000 USD
Meaningful equity so you share in Doppel’s success
Remote first culture with flexibility built in
Flexible PTO, comprehensive health benefits, parental leave, and more
High growth environment where your work has immediate impact and visibility

Pay

Salary Range: $140,000 USD - $160,000 USD

Schedule

Remote first culture with flexibility built in