Technical Delivery Manager

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups. Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience. Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model—leveraging the power of being part of a long-standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged. Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission: We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley.

Vision: Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

About the role

We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure and application initiatives across our engineering divisions. In this role, you will guide teams through agile practices, drive delivery excellence, and ensure alignment between technology solutions and business needs. The ideal candidate combines deep technical expertise with strong leadership and communication skills—capable of navigating a diverse technology landscape, fostering collaboration, and delivering secure, adaptable solutions that support Berkley’s future.

Responsibilities

• Planning, coordinating, and communicating at a team and ART level.
• Identifying and resolving blockers for the teams.
• Identifying and mitigating current and future risks to delivery.
• Actively monitoring delivery and identifying areas for continuous improvement.
• Engaging with Business Stakeholders: Understanding their needs, priorities, and concerns.
• Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption.
• Balancing refinement activities alongside sprint deliverables to maintain a healthy backlog.
• Perform project analysis, manage risks, identify, and influence necessary course corrections, creatively solve problems.
• Facilitates daily stand-ups, reviews, retrospectives, sprint planning, and demos, plans projects and releases.
• Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams.
• Onboarding resources and staff.
• Coaches teams to achieve higher levels of agile maturity.
• Managing vendor relationships.
• Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
• Manages several concurrent projects to ensure their on-time delivery according to customer expectations.
• Oversees Jira ticketing system and assigns tasks; and applies innovative approaches, methodologies, and/or techniques while directing projects, programs, and activities.
• Utilizes experience and expert knowledge for establishing and documenting policies and standard operating procedures for the team.

Requirements

• 7+ years' experience in managing multiple medium-to-large scale IT Infrastructure projects / programs collaborating with cross functional teams in the financial services industry.
• Low level of domestic U.S. travel required (up to 20% of time).

Qualifications

• SAFe, PgMP and/or PMP Certification will be an added advantage.
• Experience with Atlassian suite of tools, specifically Jira and Confluence.
• Experience implementing or working with a Lean Portfolio Management Organization.

Skills

• Flexibility
• Customer Service Oriented & Operational Effectiveness
• Personal Ownership
• Quick Decision Making
• Team Builder
• Transformational Leadership
• Drive to lead and inspire others to perform at a high level.
• Initiative to push oneself and others.
• Ensures accountability and follow-through on commitments.
• Stretches possibilities and takes ownership of business initiatives and outcomes.
• Builds and fosters relationships required for smooth execution.
• Takes a value-driven approach to delivery using the SAFe Agile Framework.
• Bias for action and operates with urgency.
• Handles high-pressure situations and develops viable solutions to problems.
• Able to operate independently, driving action across multiple teams and organizations to deliver value.

Benefits

• Health, dental, vision, life, and disability insurance
• Wellness programs
• Paid time off
• 401(k) and profit-sharing plans

Pay

Base Salary Range: $88,000 - $154,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.