Technical Customer Success Manager ($150K–$220K + Equity) at Opal Security

About the role

As the founding Technical Customer Success Manager at Opal Security, you will define the post-sales playbook from scratch. You'll serve as a technical advisor for elite enterprise customers, managing complex deployments involving Terraform and APIs. By bridging the gap between customer needs and product engineering, you'll drive retention and scale a world-class customer success function.

Why this role is remarkable

• Architect a founding function at a high-growth startup where over 60% of the team has joined since the start of 2026.
• Work with a prestige customer base including AI pioneers like Runway and Perplexity, solving security challenges at the cutting edge of technology.
• Gain significant ownership and equity in a company backed by $59M from top-tier investors like Greylock and Battery Ventures.

What you will do

• Act as the primary technical advisor for enterprise customers, troubleshooting deep integrations and diagnosing complex configuration issues across cloud environments.
• Develop the foundational frameworks for customer success, including leading indicators for risk, retention metrics, and repeatable post-sales playbooks.
• Collaborate directly with product and engineering teams to translate customer requirements into roadmap items, ensuring Opal Security stays ahead of market needs.

The ideal candidate

• Brings 6+ years of experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.
• Demonstrates technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.
• Possesses a builder's mindset with the ability to navigate ambiguity, escalate effectively, and manage renewals while maintaining a player-coach attitude.

Pay

Salary $150K–$220K + Equity + Commission

Location

San Francisco, USA