Technical Customer Success Manager (m/f/x)

About the role

You will serve as the technical backbone of our US payer and employer customer relationships, owning the service desk, leading customer-facing technical conversations, and building trust in our platform, programs, and roadmap.

Responsibilities

• Serve as the technical backbone of our US payer and employer customer relationships
• Owning the service desk
• Leading customer-facing technical conversations
• Building trust in our platform, programs, and roadmap
• Drive automation and AI-enabled capabilities to scale operations
• Work closely with Customer Success, Product, and Technology Delivery to resolve issues efficiently
• Answer technical questions with authority
• Ensure delivery commitments are met
• Continuously improve how we operate at scale
• Work closely with commercial teams to support and grow customer relationships
• Own the service desk supporting US payers and strategic partners
• Expand responsibilities as the company grows
• Solve critical issues
• Anticipate needs
• Question assumptions
• Shape direction
• Drive smarter, more scalable ways of working

Requirements

Candidates must be based in the United States and able to work across U.S. time zones, from Eastern to Pacific. Preference will be given to candidates based in Minneapolis, MN, or remote candidates located in the Eastern Time Zone.