Founding Customer Success Manager ($100k-$220k + Equity) at Movo AI

About the Role

Join Movo AI as our founding Customer Success Manager to build the customer function from scratch. You will own the end-to-end post-sale journey—from onboarding and use-case consulting to driving renewals and expansion. This is a high-impact IC role for a scrappy builder eager to define the playbook for voice AI adoption in the SMB market.

Why This Role Is Remarkable

• Founding-level impact: You aren't just managing accounts; you are building the entire customer success department, playbooks, and strategy from the ground up at an early-stage AI startup.
• High-upside compensation: A competitive salary range of $100k-$220k plus equity offers significant financial upside and ownership in a rapidly growing category.
• Market-defining product: Bring cutting-edge voice AI to the underserved small business market, making sophisticated technology intuitive and accessible for non-technical users.

What You Will Do

• Own the full-stack customer journey, including onboarding new SMB clients, consulting on specific voice AI use cases, and ensuring deep product adoption.
• Manage end-to-end commercial conversations, including building the renewal engine and identifying expansion opportunities to drive net revenue retention.
• Partner cross-functionally with Product and GTM teams to relay customer feedback, influence the roadmap, and build scalable customer success playbooks.

The Ideal Candidate

• Proven experience as an early hire or high-performing operator at a growth-stage SaaS company (e.g., Clay, Gong, Attentive) or vertical SaaS leader (e.g., Toast, ServiceTitan).
• Exceptional commercial instincts with a track record of owning expansions, renewals, and consultative sales processes for non-technical buyers.
• A builder's mindset with a history of scrappy execution, potentially as a former founder or a founding team member at a YC-backed startup.

Location

New York City, USA