Founding Customer Success Manager ($100k-$220k + Equity) at early-stage voice AI startup

Early-stage voice AI startup.

About the role

As the founding Customer Success Manager, you will build the post-sales function from the ground up for a cutting-edge voice AI platform. You’ll partner with small business owners to drive adoption, consult on use cases, and manage the full commercial lifecycle. This is a high-impact, scrappy role for a builder-minded operator.

Location: New York, USA

Why this role is remarkable

• Build the customer success function from scratch as the first dedicated hire in this category.
• Backed by top-tier VCs and operating at the forefront of the voice AI revolution for SMBs.
• High-growth potential with significant equity and a chance to shape the product's go-to-market strategy.

Responsibilities

• Own the end-to-end customer journey, including onboarding, consulting on AI implementation, and driving product adoption.
• Lead commercial conversations, managing renewals and identifying upsell opportunities to grow the account base.
• Partner cross-functionally with Product and GTM teams to develop playbooks and scale the customer organization.

Requirements

• Proven track record in a customer-facing role at a growth-stage SaaS company or early-stage startup.
• Deep builder mindset with the ability to navigate ambiguity and create processes from the ground up.
• Exceptional communication skills tailored to non-technical buyers and small business owners.

Pay

$100k–$220k + Equity