Founding Customer Success Manager (US Based)

About the role

We are seeking a passionate and driven Customer Success Manager to champion Beam's expansion into the United States with our innovative platform, Beam Notes. This role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey.

Responsibilities

• Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes.
• Driving adoption by gathering feedback, delving deep into the data, and directly running training and feedback sessions with users.
• Cultivating strong partnerships by going above and beyond to deliver a truly magical customer experience, from frontline workers to senior leadership, product feedback to training.
• Demonstrating impact through pilot evaluation, gathering benchmark data, and analyzing the impact of Beam Notes. Sharing clear, concise updates and reports on the impact of our partnerships.
• Identifying and securing growth opportunities by proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long-term contracts, expansion, and renewals.
• Serving as the voice of the customer by identifying and sharing critical learnings to inform both our product development and wider go-to-market strategy.
• Contributing to customer success strategy by helping to build and refine the customer success processes and playbooks for the US market.
• Having exceptional relationship building skills, natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
• Having top-class communication skills, outstanding written and verbal communication skills, at ease articulating complex ideas clearly, and delivering engaging presentations.
• Having a proactive approach, keen eye for customer needs, and proactively finding ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight.
• Having a meticulous attention to detail, understanding that precision matters, and bringing a careful eye to your work, ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience.
• Having an adaptive and growth mindset, thriving in a dynamic environment, comfortable with ambiguity, and eager to learn and adapt quickly.
• Having a genuine passion for impact, truly motivated by the opportunity to make a positive difference in the frontline care sector.

Nice to have

• Experience in a fast-paced startup environment.
• Success in achieving high levels of product adoption and engagement within our initial US partner organizations.
• Building strong, long-lasting relationships with key stakeholders.
• Successfully identifying and securing account renewals and expansion opportunities.
• Providing valuable customer insights that inform Beam’s US market strategy and product development.
• Contributing to the development of a strong customer success function in the US.

Requirements

You must have:

• A genuine passion for impact, truly motivated by the opportunity to make a positive difference in the frontline care sector.
• Exceptional relationship building skills, a natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
• Top-class communication skills, outstanding written and verbal communication skills, at ease articulating complex ideas clearly, and delivering engaging presentations.
• A proactive approach, keen eye for customer needs, and proactively finding ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight.
• A meticulous attention to detail, understanding that precision matters, and bringing a careful eye to your work, ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience.
• An adaptive and growth mindset, thriving in a dynamic environment, comfortable with ambiguity, and eager to learn and adapt quickly.

Qualifications

You should have:

• Exceptional relationship building skills, a natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
• Top-class communication skills, outstanding written and verbal communication skills, at ease articulating complex ideas clearly, and delivering engaging presentations.
• A proactive approach, keen eye for customer needs, and proactively finding ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight.
• A meticulous attention to detail, understanding that precision matters, and bringing a careful eye to your work, ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience.
• An adaptive and growth mindset, thriving in a dynamic environment, comfortable with ambiguity, and eager to learn and adapt quickly.

Skills

• Exceptional relationship building skills.
• Top-class communication skills.
• A proactive approach.
• A meticulous attention to detail.
• An adaptive and growth mindset.

Benefits

• Healthcare plan
• 401k Access
• To access therapy, coaching, classes & content - powered by Oliva.
• Your own financial well-being coach, through Bippit.
• Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays.
• Eligible for 6 weeks sabbatical after 3 years in service.
• Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks.
• $270 WellBeam budget for activities enhancing wellbeing and professional development.
• WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc).
• Free subscription to Calm meditation app.

Pay

Basic Salary of $80k - $130k + competitive commission

Schedule

Full-time