Technical Customer Success Manager ($150K–$220K + Equity) at Opal Security

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Job Title Technical Customer Success Manager Salary $150K–$220K + Equity + Commission Company Description Opal Security is a $59M venture-backed identity governance platform funded by Greylock and Battery Ventures. Based in San Francisco, they are building an intelligent access management solution for the AI era, serving industry leaders like Databricks, Cloudflare, and Notion to secure identities across cloud, SaaS, and on-prem environments. Job Description As the founding Technical Customer Success Manager at Opal Security, you will define the post-sales playbook from scratch. You'll serve as a technical advisor for elite enterprise customers, managing complex deployments involving Terraform and APIs. By bridging the gap between customer needs and product engineering, you'll drive retention and scale a world-class customer success function. Location San Francisco, USA Why this role is remarkable Architect a founding function at a high-growth startup where over 60% of the team has joined since the start of 2026.Work with a prestige customer base including AI pioneers like Runway and Perplexity, solving security challenges at the cutting edge of technology.Gain significant ownership and equity in a company backed by $59M from top-tier investors like Greylock and Battery Ventures. What You Will Do Act as the primary technical advisor for enterprise customers, troubleshooting deep integrations and diagnosing complex configuration issues across cloud environments.Develop the foundational frameworks for customer success, including leading indicators for risk, retention metrics, and repeatable post-sales playbooks.Collaborate directly with product and engineering teams to translate customer requirements into roadmap items, ensuring Opal Security stays ahead of market needs. The ideal candidate Brings 6+ years of experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.Demonstrates technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.Possesses a builder's mindset with the ability to navigate ambiguity, escalate effectively, and manage renewals while maintaining a player-coach attitude. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. How does this work? Jack's an AI agent for job searching and career coaching. He works for you.Jill is the AI recruiter working for the company. She recruits from Jack's network.If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.