Technical Customer Success Manager ($150K–$220K + Equity) at Opal Security

About the role

The role involves defining the post-sales playbook from scratch, serving as a technical advisor for elite enterprise customers, managing complex deployments involving Terraform and APIs, and driving retention and scaling a world-class customer success function.

Responsibilities

• Act as the primary technical advisor for enterprise customers, troubleshooting deep integrations and diagnosing complex configuration issues across cloud environments.
• Develop the foundational frameworks for customer success, including leading indicators for risk, retention metrics, and repeatable post-sales playbooks.
• Collaborate directly with product and engineering teams to translate customer requirements into roadmap items, ensuring Opal Security stays ahead of market needs.

Requirements

• Bridges the gap between customer needs and product engineering.
• Brings 6+ years of experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.
• Demonstrates technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.
• Possesses a builder's mindset with the ability to navigate ambiguity, escalate effectively, and manage renewals while maintaining a player-coach attitude.

Qualifications

• Technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.
• Experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.
• Builder's mindset with the ability to navigate ambiguity, escalate effectively, and manage renewals while maintaining a player-coach attitude.

Skills

• Infrastructure-as-code (Terraform)
• APIs
• Modern identity or cybersecurity landscape
• Customer Success, Solutions Engineering, or Technical Account Management

Benefits

• Ownership and equity in a company backed by $59M from top-tier investors like Greylock and Battery Ventures.
• Opportunity to architect a founding function at a high-growth startup.
• Work with a prestige customer base including AI pioneers like Runway and Perplexity.

Pay

$150K–$220K + Equity + Commission

Schedule

Full-time