Technical Courseware Developer

About the role

The role is designated as 'Remote/Teleworker', allowing you to primarily work from home.

Responsibilities

• Create customer-focused content, including concepts, tasks, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions to recommend the best documentation approach.
• Lead technical documentation efforts with a small team, managing projects and adhering to established processes.

Requirements

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience producing technical content.
• A Bachelor's Degree in Technical Writing, English, Computer Science, or related degree/networking certification, or equivalent experience.
• Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Ability to research complex technical concepts (independently and collaboratively).
• Familiarity with XML authoring, content management, and courseware development tools.
• Strong problem-solving skills; ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.
• Ability to utilize AI tools to scale the creation of content, retaining high quality output.

Qualifications

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
• Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
• Familiarity with DITA/XML authoring principles and content management concepts.
• Familiarity with Markdown and MS PowerPoint for authoring content.
• Experience leading technical documentation efforts with multiple writers.
• Familiarity with program management methodologies and systems such as Agile and JIRA.
• Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
• Have industry network certifications.

Benefits

We offer a comprehensive suite of benefits to support your physical, financial, and emotional wellbeing. We also provide programs to help you achieve your career goals and invest in your professional development. We are committed to creating an inclusive environment where everyone feels valued and supported.