Technical Courseware Developer

Responsibilities

• Design, develop, and maintain customer-facing technical content
• Produce diverse deliverables including installation instructions and video scripts
• Collaborate with stakeholders to identify customer needs and documentation requirements
• Analyze product specifications and propose suitable documentation approaches
• Ensure consistency by following established style and process guidelines
• Lead technical documentation projects with a small team of writers

Qualifications

• 5+ years of experience producing technical content for advanced software products
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification
• Strong understanding of cloud computing, automation, networking, and security concepts
• Ability to research complex technical concepts independently and collaboratively
• Familiarity with XML authoring, content management, and courseware development tools
• Excellent communication and collaboration skills, with strong problem-solving abilities
• Able to utilize AI tools for content creation while maintaining quality

Benefits

• Comprehensive health and wellbeing benefits for team members and their families
• Personal and professional development programs aimed at career growth and skill enhancement
• A commitment to unconditional inclusion and respect for individual uniqueness
• Flexibility to balance work and personal needs