Technical Control Facility QA/QC

Responsibilities

• Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures.
• Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring.
• Ensure compliance with DISA regulations and local JSP policies.
• Prepare and review all work products for technical and grammatical correctness.
• Update and maintain Documentation Style Guides and templates.
• Receive, log, track, and resolve trouble tickets from various sources.
• Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards.
• Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications.
• Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks.
• Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance.
• Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes.
• Serve as a point of contact for QC-related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders.

Qualifications

• Experience: 3-5 years of relevant experience
• Required Qualifications:
• CompTIA Security+ CE
• CCNA or CCNA Collaboration Clearance: Must possess Top Secret/SCI clearance

Overview

We are seeking a Technical Control Facility QA/QC to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Additional Job Information

• WORK ENVIRONMENT AND PHYSICAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• WORK AUTHORIZATION/SECURITY CLEARANCE: U.S. Citizen Top Secret/SCI clearance

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.