Technical Content Architect

About the role

Verkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement.

Responsibilities

• Own the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iteration
• Create and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programs
• Create scalable enablement assets including technical playbooks, solution design guides, competitive battle cards, demo scripts, configuration walkthroughs, and reference architectures
• Translate complex product capabilities, networking concepts, and system design principles into clear, engaging content for audiences ranging from seasoned security integrators to IT-first VARs
• Spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Networking, Engineering, Communications, or a related field
• 5+ years of experience in solutions engineering, presales, technical enablement, or technical content development within a B2B technology company
• Solid understanding of networking fundamentals: TCP/IP, TLS, DNS, DHCP, NAT, VLANs, and L2 devices
• Demonstrated ability to translate complex technical concepts into clear, engaging written and visual content for diverse audiences (internal teams, technical integrators, IT generalists)
• Experience designing and delivering structured training programs, certification curricula, or technical learning paths
• Outstanding written and verbal communication skills with effective presentation abilities; comfortable presenting to both small partner groups and large internal audiences
• Proficiency with content authoring and delivery tools such as LMS platforms (e.g., Docebo, TalentLMS), e-learning tools (e.g., Articulate 360, Camtasia), and presentation software
• Strong project management skills with the ability to manage multiple content workstreams, stakeholders, and deadlines simultaneously
• Willingness to travel to partner sites, industry events, and Verkada offices as needed (estimated 15–25% travel)