Technical Consultant (Highly Cleared - TS/SCI/CI Poly)

About Unison Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. Unison is proud to be recognized as a 2026 Quantum Certified Workplace™ in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive. Role Overview Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. Description The Consultant will support the delivery and ongoing operations of PRISM, Unison's flagship Commercial Off-The-Shelf (COTS) Acquisition and Grants Management solution used by Federal agencies across the U.S. Government. This role works closely with government users, functional and technical teams, and project leadership to resolve issues, support system enhancements, and ensure successful day-to-day operations. This role is in-person in Springfield, VA, 5 days per week. Responsibilities Include Assist with the creation, running and updating SQL views/reportsAssist the Technical lead with integration to both the financial application and the new Contract Writing system. This would be inclusive of setting up connectivity, testing and troubleshooting.Serve as a functional and technical support resource for Government users of the PRISM applicationTriage, analyze, troubleshoot, and resolve application support requests through the Help Desk ticketing processEscalate complex issues to technical teams while coordinating timely resolution and communicating status updates to stakeholdersProvide exceptional customer service by communicating effectively with Government users and project stakeholdersAnalyze reported issues, identify root causes, and recommend functional solutions or workaroundsSupport software configuration management activities, including documenting configuration changes and validating system functionalityParticipate in system testing, including regression, integration, and user acceptance testing activitiesAssist with user training, knowledge transfer, and development of training materials and user documentationGenerate reports and perform analysis of Help Desk metrics, trends, and recurring issuesCollaborate with functional consultants, developers, business analysts, and project managers to support system enhancements and operational improvementsDocument support activities, resolutions, and best practices to improve service deliveryRepresent Unison professionally while fostering strong, trusted client relationships Required Experience 1+ years of experience supporting enterprise software applications, ERP systems, or business applicationsExperience providing software support or Help Desk services in a client-facing environmentExperience troubleshooting functional application issues and working with cross-functional teams to resolve problemsStrong written and verbal communication skills with the ability to explain technical concepts to non-technical users Preferred Experience Experience supporting federal government software applicationsKnowledge of federal acquisition, procurement, or grants management business processesExperience supporting acquisition systems such as PRISM or similar COTS applicationsExperience with SQL queries for troubleshooting and reportingExperience supporting software implementations or Operations & Maintenance (O&M) environmentsExperience with testing, configuration management, training, and organizational change managementExperience supporting financial system interfaces or enterprise system integrations Core Skills & Abilities Excellent customer service and interpersonal skillsStrong analytical and problem-solving abilitiesAbility to prioritize multiple support requests in a fast-paced environmentDetail-oriented with strong organizational skillsSelf-starter who can work independently while collaborating effectively within a teamComfortable working directly with Government stakeholders in a highly secure environmentProficiency with Microsoft Excel, Word, PowerPoint, and other Microsoft Office applications Education Bachelor's degree (BA or BS) in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience Clearance Requirements Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance is required. Candidates must be eligible to obtain and maintain a Counterintelligence (CI) Polygraph. In-Person Interview Our hiring process requires an in-person meeting, typically the final interview. Travel and accommodations will be provided. Clearance Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship. Why Join Unison Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions. Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws. Job Applicant Privacy Policy If you need reasonable accommodation for any part of the employment process, please contact us at hr@unisonglobal.com and let us know the nature of your request. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITIES. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.