Technical Consultant 2 (TS/SCI with Poly)

About the role

Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management, and Consulting Services to the U.S. Federal Government and the Intelligence Community. We enable clients to achieve their organizational initiatives through high-quality, innovative, and cost-effective professional services and solutions. As lead of the Mission Management team, you will support customers integrating with Enterprise and IC Attribute and Authorization services.

Responsibilities

• Lead a small team supporting customers with integration and issue resolution for REST Services.
• Assist development teams in understanding integration and troubleshooting REST Services.
• Support end users to resolve issues related to incorrect access grants or denials.
• Use JIRA for ticket management and provide support via email, chat, and phone.
• Analyze system applications and perform troubleshooting.
• Communicate complex software systems effectively.
• Modify Confluence pages and write technical documentation to support customers.
• Educate and train customers on software capabilities.
• Assist in understanding and defining customer needs.
• Work independently as an analytical thinker who enjoys solving problems.

Requirements

Active TS/SCI Clearance with polygraph.

• Extensive experience with customer ICAM solutions.
• Extensive experience resolving issues with customer ICAM solutions.
• Experience with or knowledge of:
  • Online and telephone customer support
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Public Key Infrastructure (PKI)
  • Ticket tracking systems (e.g., JIRA, Redmine)
• Able to:
  • Analyze system applications and perform troubleshooting
  • Understand and communicate complex software systems
  • Modify Confluence pages and write technical documentation
  • Assist with educating/training customers on software capabilities
  • Assist with understanding and defining customer needs
  • Work independently

Benefits

• Medical, dental, and vision coverage
• Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• Flexible work schedule (onsite, hybrid, or remote, as dictated by position)
• 401(k) and company-funded life insurance
• Generous Paid Time Off (PTO)
• Tuition and training assistance
• Financial rewards for employee referrals
• Pet insurance
• Employee discount program