Technical Consultant
About the role
Provides moderately complex consultative services to an assigned group of customers within a loss prevention specialty area or territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer source of risk, losses, and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual.
Serves as a trainer/mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the Company's leadership position in the safety field through developing key relationships.
Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer's source of risk, loss, and/or costs. Provides expert technical support to other loss prevention employees by advising them about resources available, legislation and applicable regulations, technology, industry trends, and effective methods to reduce risk, improve customer satisfaction, and demonstrate the value of doing business with Liberty Mutual.
Monitors and evaluates the technical quality of loss prevention services provided by less experienced consultants. At the discretion of their manager, provides coaching, mentoring, and training to enhance their development and effectiveness. Collaborates with management in developing policies, procedures, service tools, technical resources, techniques, and new products in order to support and enhance the delivery of loss prevention consulting services.
Participates in actively acquiring and retaining profitable business. Identifies new business opportunities for LP services and may design and execute programs that improve results and increase the number and quality of services customers choose to buy. Enhances Liberty Mutual's leadership position in the safety field and increases brand awareness by developing a network of contacts.
Responsibilities
- Conduct on-site evaluations and risk assessments.
- Evaluate data and create/implement service plans to control risk, loss, and costs.
- Provide expert technical support and advice on resources, regulations, and industry trends.
- Monitor and evaluate the technical quality of services provided by less experienced consultants.
- Coach, mentor, and train less experienced consultants.
- Collaborate with management to develop policies, procedures, and new products.
- Identify new business opportunities and design programs to improve results.
- Develop a network of contacts to enhance Liberty Mutual's leadership in the safety field.
Requirements
- Bachelor’s degree with coursework in math, engineering, or related areas (or equivalent).
- At least 5 years of directly related consulting experience in loss prevention or progressive safety/health field.
- Advanced knowledge, skills, and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement.
- Fully effective interpersonal, writing, and other communication skills.
- Demonstrated ability to retrieve and enter information using proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite.
- Regular travel required.
Qualifications
Candidates are typically working towards (or have obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
Benefits
Liberty Mutual offers a comprehensive benefits package designed to support employees' life and well-being. To learn more about our benefit offerings, please visit: Liberty Mutual Benefits.
Pay
The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. Some roles may include commission and/or bonus earnings based on factors outlined in the compensation plan.