Technical Community Manager

The Opportunity

Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents.

This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain.

The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come.

What You'll Do

• Discord Community Growth & Engagement
• Own the end-to-end strategy for Postman's Discord community, from onboarding flows to retention and reactivation
• Design and run Discord-native engagement programs including Quests, Stage events, and structured channels that reward participation and drive meaningful technical conversations
• Create community rituals — weekly challenges, office hours, live builds, AMAs — that give developers a reason to keep coming back
• Ambassador & MVP Programs
• Build Postman's Ambassador and MVP programs from the ground up, including selection criteria, tiered benefits, activation playbooks, and recognition systems
• Identify, recruit, and nurture top community contributors and technical advocates globally
• Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent Postman at external events
• Develop onboarding and enablement resources so program members can hit the ground running independently
• Agents & APIs Developer Community
• Lead the creation of a broader "Agents & APIs" community — a vendor-neutral space for developers building with AI agents, LLMs, MCP servers, and API-first architectures
• Position Postman as the connective tissue for agent development workflows: design, test, mock, monitor, and collaborate
• Curate and commission technical content, tutorials, and community showcases that highlight real-world agent and API patterns
• Partner with adjacent communities and developer ecosystems (AI/ML, open-source, cloud-native) to grow reach and cross-pollinate membership
• Product Activation & Feature Adoption
• Work closely with Product and Growth teams to translate community engagement into measurable product activation
• Create community programs that surface and celebrate key Postman features — Flows, AI-powered collections, Monitors, Mock Servers, and more
• Create pathways from community participation to product discovery: challenges, use-case showcases, and "build with us" programs tied to new feature launches
• Instrument and report on how community engagement correlates with feature adoption and user retention
• User-Generated Content & Community-Led Growth
• Build a content ecosystem where community members are motivated to create tutorials, blog posts, videos, templates, and open-source collections
• Run structured UGC campaigns (e.g., monthly build challenges, "show us your agent" showcases) with clear incentive structures
• Amplify the best community content through Postman's owned channels — newsletter, social, and the Postman Public API Network
• Partner with the Developer Relations team to surface community voices at conferences, in product documentation, and in marketing

About You

• Must-Haves
• 6+ years of experience in developer community management, developer relations, or a closely related technical role
• Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features
• Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact
• Strong written and verbal communication skills — you can write a technical tutorial and a community announcement with equal confidence
• Data-driven mindset: you know what metrics matter and you build programs around moving them
• Nice-to-Haves
• Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use
• Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger)
• Background in software engineering or technical writing