Technical Manager

Key Responsibilities

• Supervise, train, and develop Technicians and Technical Assistants
• Conduct interviews, performance reviews, and assist in hiring and terminations
• Provide coaching, progressive discipline, and recognition as needed
• Ensure consistent communication, feedback, and quarterly performance check-ins
• Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure all equipment meets company and safety standards
• Track and control parts inventory; minimize downtime and expenses
• Maintain a clean, organized, and safe work area
• Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

• Resolve guest concerns promptly and professionally
• Ensure a superior guest experience by keeping games in excellent condition
• Uphold company values in service delivery and presentation
• Support compliance with quality assurance programs and safety protocols

Additional Duties

• Support other locations with game moves or operational improvements
• Assist in company initiatives and projects as assigned by the General Manager
• Represent the company with professionalism and a solutions-oriented mindset

Requirements:

• A high school diploma or equivalent; technical training preferred
• Minimum 3 years of hands-on experience as a technician or in a similar role
• Supervisory experience a plus

Salary:

$50,000 - $55,000 Annually