Technical Community Lead

JobVista · San Francisco, CA · 1 mo ago

EngineeringFull-time

About The Job

We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

Responsibilities

Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock

Requirements

Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed
Strong TypeScript (you can actually debug and advise)
Strong AI skills (prompting, agent workflows, debugging AI behavior)
Excellent written and verbal communication
High‑energy, creative, community‑first mindset
Nice‑to‑have: experience running/scaling an online community

Operating Principles

Hercules’ Operating Principles Guide How We Make Decisions Every Day. We Take Them Very Seriously. Most Of Them Are Specifically Choices That We As a Company Unique Prioritize And So Can Be Learned On The Job. However, We Do Specifically Filter For These Principles Our Hiring Process. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Pay

USD 80,000 - 180,000

Schedule

Full Time