Technical Community Lead

What are we looking for?

We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
• Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

• Strong TypeScript (you can actually debug and advise)
• Strong AI skills (prompting, agent workflows, debugging AI behavior)
• Excellent written and verbal communication
• High-energy, creative, community-first
• Nice-to-have: experience running/scaling an online community

Hercules’ operating principles

• We move with urgency.
• We ship fast, iterate, and correct mistakes quickly.
• We strive for excellence.
• We have good taste.
• We are hungry.
• We are willing to work hard and break through walls to achieve the outcomes we want.
• We are politely relentless.

Is Hercules in-office or remote?

Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in-office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules’ benefits?

• Healthcare, vision, and dental
• User whatever AI tools you’d like (you have an unlimited AI budget)
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office
• We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$180k + equity (depends on seniority, equity, and location)