Technical Community Lead

About the role

We're hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

Responsibilities

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
• Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

Requirements

• Strong TypeScript (you can actually debug and advise)
• Strong AI skills (prompting, agent workflows, debugging AI behavior)
• Excellent written and verbal communication
• High-energy, creative, community-first
• Nice-to-have: experience running/scaling an online community

Operating Principles

Hercules Operating Principles guide how we make decisions every day. We take them very seriously. While most can be learned on the job, we filter for these principles in our hiring process:

• We move with urgency: We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
• We strive for excellence: Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
• We are hungry: We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Schedule

Hercules has a very strong preference for in-office work in San Francisco (Kearny and Bush). We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

Benefits

• Healthcare, vision, and dental
• Unlimited AI tools budget
• Take-what-you-need vacation policy
• Daily lunches, dinners, and snacks in the office
• We guarantee you will do the best work of your career here

Pay

$80k–$180k + equity (depends on seniority, equity, and location)