Technical Client Support Internship

Edgeworth Security is a full-service security firm specializing in Interactive Video Surveillance, Security System Integration, Executive Protection, and Security Consulting Services. Our solutions and managed services leverage modern technology and automation to lower theft and crime while improving overall operations for our customers. We take a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military-grade analytics in our Command Center, combining people, processes, and technology to actively secure, protect, and improve our clients’ people, property, and assets.

About the role

As a Technical Client Support Intern, you will be a crucial part of our technical support operations, learning hands-on skills to ensure the security and integrity of our and our clients’ digital infrastructure. You will monitor systems, identify faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining internal and client networking infrastructure.

Location: Coraopolis, Pennsylvania. All candidates must currently reside within a commutable distance to Coraopolis/Robinson, PA. Relocation is not offered. Job Type: Full-time or Part-time (with school exception). Travel: None; this position is onsite, in-office (remote only as warranted by a school exception for part-time). Hours: Full-time: 40 hours weekly. Part-time interns: minimum of 3 shifts per week, Monday through Sunday, based on availability.

Responsibilities

• Investigate and troubleshoot networking, security equipment, and operating system errors.
• Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
• Utilize tools to investigate and categorize events based on severity/impact.
• Analyze alerts and reports to identify potential incidents and vulnerabilities.
• Prepare and maintain detailed reports, documentation, and notation of actions performed.
• Collaborate to identify opportunities to enhance monitoring and response processes.
• Contribute to the development of playbooks, procedures, training, and documentation.

Requirements

• Bachelor’s degree in computer science, Information Security, or a related field (or active pursuit of a relevant program).
• Windows & Linux operating systems troubleshooting knowledge.
• Strong analytical skills, initiative, and ability to work under pressure.
• Detail-oriented and organized approach while working in a ticketing system.
• Ability to independently identify, research, and resolve complex problems.
• Knowledge of network protocols (TCP/IP, DHCP, DNS, etc.).

Preferred Skills

• 2+ years of experience in technical support and/or network support.
• Technical background with specific knowledge in servers or networking.
• Experience with networking and configurations (switching, routing, firewalls).

Benefits

• Hands-on training with industry experts.
• Hourly rate of $18.80 per hour.
• Time and a half paid for hours worked on observed holidays.

Part-time employees are not eligible for benefits. Edgeworth Security embraces diversity, equity, and inclusion and is an Equal Opportunity Employer.