Internship - Technical Support

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment? The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work alongside our customers in making sure their IT investment is stable, secure, reliable and efficient. Primary Responsibilities Guarantee that all customer requests are responded to, followed up on and completed thoroughlyEnsure that all customers have a positive and satisfactory experienceAssist customers with user of their technology stackTroubleshoot technical issuesCoordinate work with vendors and other third parties to support our customers and their environmentsRespond and follow-up with technical requestsUpdate customer documentation and review existing documentation as neededBe aware of trends in support tickets to identify possible problems before they escalate Qualifications High school diploma or equivalentValid driver's license and mode of transportationWork experience in a technical support and/or customer service roleSuperb customer service skillsAbility to think creativelyAbility to communicate information in written and verbal form Location: The intent is for this role to be remote/hybridApplicant must be located in the Dayton, Springfield or Columbus metro areasRole can be office based in Dayton or Columbus if the applicant is unable to work remotely Schedule Approximately 15-25 hours/weekMust be available Monday through Friday, 8:30 - 5:00 PM EST