Internship - Technical Support
The Bridge Group · Dayton, OH · 1 mo ago
HybridVolunteer
Primary Responsibilities
- Guarantee that all customer requests are responded to, followed up on and completed thoroughly
- Ensure that all customers have a positive and satisfactory experience
- Aid customers with the use of their technology stack
- Resolve technical issues
- Coordinate work with vendors and other third parties to support our customers and their environments
- Respond and follow-up with technical requests
- Update customer documentation and review existing documentation as needed
- Be aware of trends in support tickets to identify possible problems before they escalate
Qualifications
- High school diploma or equivalent
- Valid driver's license and mode of transportation
- Work experience in a technical support and/or customer service role
- Superb customer service skills
- Ability to think creatively
- Ability to communicate information in written and verbal form