Technical Client Engagement Director

About the role

As the Technical Client Engagement Director, you will lead digital strategy for a Telecom client of TELUS Digital, working to position the company as a go-to partner across the customer ecosystem. Your responsibilities include building long-term trusted advisor relationships, driving organizational changes, and managing strong, lasting relationships with TELUS.

Responsibilities

• Partner with Practice area leaders and business development leaders to determine strategic priorities that enable customers to transform their business.
• Drive teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.
• Initiate, influence, and drive organizational changes and business transformation.
• Bring industry best practices from other clients across engineering, emerging technologies, and user experience.
• Lead and set account strategy.
• Accountable for proposal development and articulating staffing needs across accounts serviced.
• Manage procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS.
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs.
• Serve as an advisor to key client stakeholders and industry leaders.
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities.
• Proactively identify changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency.
• Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance.
• Provide real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel.
• Build high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Requirements

• 5+ years shaping strategy and leading high-performing teams in a top-tier management consultancy, owning a client relationship.
• End-to-end digital-transformation expertise—from technology advisory and complex program delivery to productization and go-to-market execution—earned on multi-year engagements with Fortune-500 clients or leading health-tech innovators.
• Deep knowledge of enterprise software engineering and enterprise platforms.
• Comfortable discussing modern architectures, cloud-native services, and scalability patterns with technical leaders.
• Board-room presence and C-suite trust. A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases.
• Proven operator. Hands-on experience deploying agile and scaled-agile methods, managing global talent pools, and hitting margin targets in fast-moving environments.
• Customer-experience authority. Deep fluency in service-design thinking, omnichannel journeys, and data-driven personalization techniques that boost NPS and lifetime value.
• Change-and risk-management savvy. Comfortable steering large-scale organizational change while safeguarding quality, compliance, and patient privacy.
• Clear, influential communicator able to simplify complexity, rally cross-functional teams, and inspire confidence at every level.

Qualifications

• Bachelor’s degree required; MBA, Masters in Computer Science (MSC or MSCS) or equivalent graduate degree strongly preferred.

Skills

• Strategic planning and execution.
• Client relationship management.
• Team leadership and mentorship.
• Agile methodologies.
• Enterprise software engineering.
• Service design and user experience.
• Market analysis and opportunity identification.
• Change management and organizational development.
• Communication and presentation skills.

Benefits

At TELUS Digital, we offer a competitive compensation range of $132K - $165K, along with a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible work arrangements.
• Professional development opportunities.
• Employee resource groups.

Pay

$132K - $165K

Schedule

Remote (US or Canada) OR based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, Calgary, Edmonton, AB, or Toronto, ON.