Director of Client Engagement

About the role

Anesthesia Dynamics partners with anesthesia practices and healthcare organizations nationwide to provide management, operational, revenue cycle, recruiting, and support services that help our clients achieve exceptional outcomes. As Anesthesia Dynamics continues to grow, we are expanding our Client Engagement leadership team to support a growing portfolio of anesthesia clients and provide additional leadership, mentorship, and operational oversight within the organization.

Responsibilities

• Provide leadership, coaching, mentorship, and performance management for assigned Client Relationship Managers and Practice Managers.
• Establish clear expectations, goals, and priorities for team members.
• Support employee development, succession planning, and career growth opportunities.
• Foster a culture of accountability, collaboration, responsiveness, and client service excellence.
• Conduct regular one-on-one meetings and performance discussions with direct reports.
• Maintain strong relationships with executive-level client stakeholders.
• Serve as a senior escalation point for significant client concerns, service issues, and relationship challenges.
• Partner with Client Relationship Managers and Practice Managers to proactively identify and address client needs.
• Support client retention through timely issue resolution and exceptional service delivery.
• Participate in client meetings to address operational concerns, strategic initiatives, and service improvement opportunities.
• Aid in onboarding new clients and supporting successful client transitions.
• Monitor client performance indicators and service metrics to ensure contractual obligations and client expectations are achieved.
• Ensure Anesthesia Dynamics is meeting established client service standards, operational goals, and key performance indicators.
• Identify trends, risks, and opportunities impacting client satisfaction or operational performance.
• Collaborate with Revenue Cycle, Operations, Credentialing, Provider Recruitment, Compliance, and other departments to resolve client issues and improve outcomes.
• Promote consistency in processes, communication standards, and service delivery across assigned client accounts.
• Partner closely with executive leadership and operational departments to ensure client needs, priorities, and opportunities are effectively communicated and addressed.
• Provide regular updates regarding client satisfaction, service concerns, operational challenges, and retention risks.
• Contribute to strategic planning efforts related to client growth, service expansion, and operational improvement.
• Support business development and acquisition activities by providing operational and client relationship expertise.
• Participate in organizational discussions regarding client-related priorities and initiatives.

Qualifications

• Minimum of seven (7) years of progressive experience in anesthesia practice management, anesthesia operations, anesthesia client services, or a closely related anesthesia management environment.
• Minimum of three (3) years of leadership experience managing managers, supervisors, or professional-level employees.
• Demonstrated success managing anesthesia client relationships and resolving complex operational issues.
• Strong leadership, communication, relationship-building, and conflict-resolution skills.
• Ability to influence outcomes and collaborate effectively across multiple departments.
• Meaningful experience supporting anesthesia providers, anesthesia practice operations, and anesthesia management clients.