Technical Client Engagement Director

About the role

As the Technical Client Engagement Director, you will lead digital strategy for a Telecom client of TELUS Digital, working closely with Practice area leaders and business development leaders to become a long-term trusted advisor within the TELUS ecosystem. You will also drive teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.

Responsibilities

• Partner with Practice area leaders and business development leaders to become a long-term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation
• Focusing on Customers
• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
• Developing our People
• Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance
• Provide real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose

Qualifications

• 5+ years shaping strategy and leading high-performing teams in a top-tier management consultancy, owning a client relationship
• End-to-end digital-transformation expertise—from technology advisory and complex program delivery to productization and go-to-market execution—earned on multi-year engagements with Fortune-500 clients or leading health-tech innovators
• Deep knowledge of enterprise software engineering and enterprise platforms
• Comfortable discussing modern architectures, cloud-native services, and scalability patterns with technical leaders
• Board-room presence and C-suite trust. A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases
• Proven operator. Hands-on experience deploying agile and scaled-agile methods, managing global talent pools, and hitting margin targets in fast-moving environments
• Customer-experience authority. Deep fluency in service-design thinking, omnichannel journeys, and data-driven personalization techniques that boost NPS and lifetime value
• Change-and risk-management savvy. Comfortable steering large-scale organizational change while safeguarding quality, compliance, and patient privacy
• Clear, influential communicator able to simplify complexity, rally cross-functional teams, and inspire confidence at every level

Skills

• Bachelor’s degree required; MBA, Masters in Computer Science (MSC or MSCS) or equivalent graduate degree strongly preferred

Pay

$132K - $165K