Technical Billing, Team Lead

About the role

The Team Lead, Technical Billing provides task coordination and team support, assigns daily tasks, and ensures key deadlines are met. This role serves as the primary support for day-to-day operations for Billing Technicians, calculates and implements complex client pricing changes, and acts as the primary weekend billing support lead to ensure continuity of operations. The position also functions as a subject matter expert on all billing-related daily tasks and monthly audits with a client invoicing component.

Responsibilities

• Assist in monitoring day-to-day billing operations to ensure timely and accurate processing.
• Serve as the first point of contact for internal questions related to billing processes, discrepancies, or data interpretation.
• Distribute and track tasks within the team to ensure deadlines and service levels are met.
• Support the creation of recurring analytical reports by gathering and preparing data.
• Maintain data integrity for reporting tools and collaborate with stakeholders on data clean-up or clarification.
• Work closely with the supervisor and IT during testing phases of system enhancements or upgrades.
• Help document system issues and user feedback for reporting to IT.
• Assist with onboarding and mentoring new team members to accelerate integration and performance.
• Encourage collaboration, accountability, and a solution-oriented mindset within the team.
• Provide informal coaching and training; promote knowledge-sharing and best practices to enhance team capability.
• Other special projects as assigned.

Requirements

• Associate’s degree or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred, or an equivalent combination of education and relevant work experience.
• Minimum of 3 years of experience in billing operations, invoicing, or financial transaction processing.
• Demonstrated experience providing peer support, task coordination, and/or informal leadership within a team environment.
• Intermediate to advanced skills in Microsoft Excel (Pivot tables, Lookups, and Formulas).
• Demonstrated experience in using SQL, Visual Basic, or Access is required.

Skills

• Strong analytical and organizational skills.
• Ability to work with varying seniority levels, including staff, managers, clients, and external partners.
• Ability to work in a fast-paced environment.

Schedule

This is a full-time position, Monday through Friday, in-office 3 days per week (8:00 AM – 5:00 PM CT).

Location

This position can be based in either Schaumburg, IL (preference) or Alpharetta, GA, and operates in a professional office environment.