Team Lead, Technical Billing

The Team Lead, Technical Billing provides task coordination and team support. The team lead will assign daily tasks and ensure key deadlines are completed. They will be the primary support for the day-to-day operations for the Billing Technicians. Calculate and implement complex client pricing changes. This role includes serving as the primary weekend billing support lead, ensuring continuity of operations. Functional subject matter expert on all billing related daily tasks and monthly audits with a client invoicing component. Key Responsibilities - Essential FunctionsAssist in monitoring day-to-day billing operations to ensure timely and accurate processingServe as the first point of contact for internal questions related to billing processes, discrepancies, or data interpretationDistribute and track tasks within the team to ensure deadlines and service levels are metSupport the creation of recurring analytical reports by gathering and preparing dataMaintain data integrity for reporting tools and collaborate with stakeholders on data clean-up or clarificationWork closely with the supervisor and IT during testing phases of system enhancements or upgradesHelp document system issues and user feedback for reporting to ITAssist with onboarding and mentoring new team members to accelerate integration and performanceEncourage collaboration, accountability, and a solution-oriented mindset within the teamAssist with onboarding new team members, helping them integrate into both the workflow and team cultureOther special projects as assigned Leadership ResponsibilitiesProvide informal coaching and training; promote knowledge-sharing and best practices to enhance team capability Competencies - SkillsStrong analytical and organizational skillsAbility to work with varying seniority levels, including staff, managers, clients, and external partnersMust have the ability to work in a fast-paced environment Education And ExperienceAssociate’s degree or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred OR an equivalent combination of education and relevant work experienceMinimum of 3 years of experience in billing operations, invoicing, or financial transaction processingDemonstrated experience providing peer support, task coordination, and/or informal leadership within a team environmentIntermediate to Advanced skills in in Microsoft Excel (Pivot tables and Lookups and Formulas)Demonstrated experience in using SQL, Visual Basic, or Access is required JOB SPECIFICATIONS, PHYSICAL DEMANDS and WORK ENVIRONMENTWork Environment: This position can be in either in either Schaumburg, Ill (preference) or Alpharetta, GA and operates in a professional office environmentPositions Type/Standard Schedule: This is a full-time position, Monday through Friday; In-office 3 days, 8a-5p CT; Works 1 Saturday a monthTravel: No Travel required for this position DISCLAIMERPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #LI-KZ1