Technical Author

About the role

This position is located on-site in Wilton, CT. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.

Responsibilities

• Assess the audience and the nature of the documentation, attend planning/briefing meetings, collaborate with Developers and Managers to clarify technical issues, interview subject matter experts and sales and marketing specialists, work with Translators, Manufacturing Engineers, Field Service Engineers, and Design Architects.
• Understand the technology and applications for which documentation is being prepared in order to gather and analyze the information needs of the user.
• Organize information according to the user's needs and write and edit text, prepare illustrations, and use a variety of software applications to present the highly technical information.
• Grasp and structure large amounts of information and anticipate the user’s knowledge gaps. Keep up-to-date with developments and trends internal to the ASML industry and keep up with a constantly evolving Standard.
• Attend training courses to stay up to date with the new technology and programs available to ASML.

Requirements

• A Bachelor’s degree in Sciences, Languages, Engineering, Technology, or other technical backgrounds, or a minimum high school diploma with 5 years’ relevant work experience.
• Practical experience that relates to the job, such as experience of writing guides or user manuals either for companies as part of work experience or those created for use in a portfolio.
• Fluency in written English with experience in S.T.E. (Simplified Technical English).
• Experience with Content Management System (ex. SDL Tridion).
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Prior experience with xml editors (Arbortext, Oxygen).
• Experience with illustration editor software (ex. Siemens Teamcenter Visualization, Photoshop).
• Working knowledge of computers and other communication tools.

Qualifications

• Communication skills. Technical author must be able to gather the complex, technical information from the Subject Matter Experts and translate it for users who do not have the technical background.
• Detail oriented. Technical author creates detailed instructions for others to follow. They must be detailed and precise at every step so that the instructions can be useful.
• Imagination. Technical author must be able to think about a procedure or product in the way that a person without technical experience would think about it.
• Teamwork. Technical author must be able to work well with others. They are almost always part of a team. They collaborate with other team members, authors, and Subject Matter Experts.
• Technical skills. Technical author must be able to understand and then explain the highly technical information in a simple way.
• Writing skills. Technical author must have an excellent command over the language to be able to explain the technical information clearly.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Skills

• Communication skills.
• Detail oriented.
• Imagination.
• Teamwork.
• Technical skills.
• Writing skills.

Benefits

A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

Pay

Commensurate with experience.

Schedule

Full time.

Other information

The goal of a Technical author is to create instructions to assemble or replace or use a highly complicated piece of machinery. A large part of the job will be spent in researching and gathering the information required to present in a manner that can be easily understood by the Field Service Engineer.

Daily tasks may include:

• Meeting colleagues to discuss technology and authoring requirements
• Deciding how best to organize and present the document
• Commissioning any photographs or illustrations required
• Writing the material clearly and concisely, making sure it can be easily understood
• Editing, proofreading, and getting safety approval from safety officers
• Testing the written material with users

Inclusion and Diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.