Technical Assistant

About the role

Join our Networks team as a Technical Assistant in Worcester, supporting the installation, maintenance, and troubleshooting of fibre optic and wireless systems. Assist Senior Technicians in delivering high-quality network installations and repairs while ensuring safety, accuracy, and efficiency on every job.

Responsibilities

• Assist with site surveys, including signal scans, throughput tests, and capturing photos for equipment placement
• Support installations by mounting brackets, cable hooks, and running cables under the guidance of Senior Technicians
• Perform CPE (Customer Premises Equipment) recovery, removing equipment and tidying work sites
• Participate in callout repairs, inspecting sites for potential future issues and assisting with maintenance tasks
• Ensure all tools, equipment, and consumables are neatly organised and stocked in vehicles for daily operations
• Maintain cleanliness and order at job sites, including tidying up after installations or repairs
• Follow instructions closely and prioritise tasks as directed by the Install team
• Adhere to Health and Safety procedures and maintain high standards of personal and worksite safety
• Work effectively both independently and as part of a team in all weather conditions, confined spaces, and at heights
• Demonstrate pride in work ethic, company property, and the quality of installations

Requirements

• Matric (Grade 12)
• Basic computer literacy
• Good working knowledge of hand and power tools used in installations
• Valid driver’s license (advantageous)
• Ability to work independently and collaboratively within a team
• Physically fit and able to work in various environments, including heights and confined spaces
• Strong organisational skills and time management
• Presentable, reliable, and punctual with a positive, proactive attitude
• Previous experience in a similar technical or installation environment (advantageous)
• Willingness to work overtime as required

Benefits

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes