Technical Application Specialist | Telecom

What You Will Be Doing

• Confer with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions within our Application Support Group.
• Respond to customer calls in a professional manner, providing appropriate solutions and advice.
• Interact with customers to perform complex testing, support, and troubleshooting of technical functions remotely.
• Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
• Review outstanding issues, ensuring customers and management are kept informed of progress.
• Attend relevant Epicor product training courses in line with the Application Specialist role.

What You Will Likely Bring

• 3+ years of applicable experience and demonstrated success/knowledge.
• Industry knowledge and experience.
• Desired bachelor’s degree in engineering, Computer Science, or related field (or equivalent experience).
• Strong problem-solving and technical troubleshooting skills.
• Ability to effectively communicate both verbally and in writing.
• Strong customer service skills, detail-oriented, initiative-taker with a positive attitude.
• Proactive, Proud, Partners culture fit.