Technical Analyst, Pharmacy Support-Remote [Tu-Fr 8p-6:30a CST]

We need to output HTML fragment with sections: About the role? The posting includes intro about ScriptPro, job summary, scope, required qualifications, preferred skills, remote work requirements, compensation and benefits, employment conditions, working conditions. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, application instructions. We need to decide which headings to use. Likely sections: About the role (intro), Responsibilities (scope of role), Requirements (required qualifications), Skills (preferred skills), Benefits (compensation and benefits), Pay (compensation range), Schedule (shift). Also maybe Remote Work Requirements could be part of Requirements or separate? But we only have allowed headings list; we can use those. Could also include "Qualifications" but we have Requirements and Skills; maybe combine. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can pick those that have content. We need to avoid filler like "commensurate with experience". We have actual pay range: $24.00 - $27.00 hourly. So Pay section with that. Schedule: shift Tuesday through Friday 8:00 pm to 6:30 am CST. Also mention remote, some travel. So Schedule section. Benefits: list health, dental, vision, etc. Also PTO, holidays, etc. So Benefits section. About the role: intro paragraph about ScriptPro and role summary. Responsibilities: the Scope of the Role bullet list (many items). Use

• . Requirements: Required Qualifications list. Skills: Preferred Skills list. We also have Remote Work Requirements; could be part of Requirements or maybe we could add a separate section but not in allowed list; maybe incorporate into Requirements. Employment Conditions and Working Conditions: could be part of Requirements or maybe we could omit if not fitting headings. But we need to preserve ALL substantive information; we cannot drop them. We could incorporate them into Requirements or maybe a separate "Requirements" includes employment conditions? But they are not qualifications. Could add a section "Requirements" and include both qualifications and employment conditions? Might be okay. But we must not create headings not in list unless necessary? The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings; not strictly limited to those but examples. Safer to stick to those. We can put employment conditions under Requirements or maybe under a separate "Requirements" heading but we already have that for qualifications. Could split: Requirements (mandatory qualifications) and Qualifications (preferred?). But we have both Requirements and Qualifications as possible headings. Could use Requirements for required qualifications, Qualifications for preferred skills? But they also have Skills heading. Hmm. Better: Use Requirements for required qualifications, Skills for preferred skills, and maybe Qualifications for education/experience? But we already have required qualifications includes education. Could treat Qualifications as required qualifications and Skills as preferred skills. Then Requirements could be something else like "Remote Work Requirements" or "Employment Conditions". But we need to preserve all. Let's map: - About the role: intro paragraph about ScriptPro and role summary. - Responsibilities: Scope of the Role bullet list. - Requirements: Required Qualifications (education, experience, technical skills, typing speed, attendance, etc.) plus Remote Work Requirements (internet, workspace, video meetings) plus Employment Conditions (background check, security clearance, cybersecurity training, work authorization, no visa sponsorship) plus Working Conditions (physical requirements). All these are requirements. - Skills: Preferred Skills list. - Benefits: Compensation and Benefits paragraph (health, wellness, PTO, holidays, 401k, etc.) - Pay: Compensation range. - Schedule: Shift details. We must not repeat job title as heading. No need. We must not include boilerplate like EEO, legal, etc. Remove duplicated lines. We need to preserve all substantive info: ensure we include everything from the posting that is not boilerplate. Let's extract substantive content: Intro: "Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience." Job Summary: "The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote position, with preference given to candidates located in the Kansas City Metro area. Some travel by air or auto may be required." Reporting Relationship: "Supervisor, Technical Support Shift: Tuesday through Friday 8:00 pm to 6:30 am CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro." Scope of the Role: list of duties (many bullet points). We'll capture them. Required Qualifications: list. Preferred Skills: list. Remote Work Requirements: list. Compensation and Benefits: paragraph. Employment Conditions: background check, security clearance, cybersecurity training, etc. Working Conditions: physical requirements. We need to ensure we don't include boilerplate like EEO statement, equal opportunity, etc. Also remove duplicated lines. Now craft HTML. We'll start with

  About the role

  then

  combine intro + job summary? Could split but keep as one paragraph maybe long; but okay. Better: About the role includes intro and job summary. Then

  Responsibilities

  with
  of scope items. Then

  Requirements

  with
  of required qualifications + remote work requirements + employment conditions + working conditions. Then

  Skills

  with
  of preferred skills. Then

  Benefits

  with

  of benefits. Then

  Pay

  with

  of compensation range. Then

  Schedule

  with

  of shift. Make sure not to include filler. Let's extract each list precisely. From posting: Scope of the Role (duties): - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager Note: The last two items about driver's license and travel maybe belong to Requirements but they are in Scope. We'll keep them in Responsibilities as they are duties. Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality - Outstanding customer service skills - Strong problem-solving and analytical skills Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.) - Pharmacy operations knowledge Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) Employment Conditions: - It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. - This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). - Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. - All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. - The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. - The company does not offer visa sponsorships. - All applicants must have legal authorization to work in the United States. Working Conditions: - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential. Compensation and Benefits: - The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors,