Technical Analyst, Pharmacy Support-Remote [Su-We 8p-6:30a CST]

We need to output HTML fragment with sections: About the role? Actually the posting includes a description about ScriptPro, then Job Summary, Scope of the Role, Required Qualifications, Preferred Skills, Remote Work Requirements, Compensation and Benefits, Employment Conditions, Working Conditions, etc. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat the job title as heading. We need to include sections only when posting has real specific content. We must not include filler like "commensurate with experience". We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, scam warning, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO etc. We need to decide which sections to include. We have: - About the role: Could be the introductory paragraph about ScriptPro and the role? The posting starts with "Who is ScriptPro? Imagine working at a place..." That's about the company. Could be considered "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map content accordingly. We have Job Summary: that could be under "About the role" or "Responsibilities". Actually Job Summary describes responsibilities. Then Scope of the Role lists many duties (responsibilities). So we could put those under

Responsibilities

as a

• list. Required Qualifications: under

  Requirements

  or

  Qualifications

  . The instruction includes both Requirements and Qualifications as possible headings. We need to decide which to use. Probably use "Qualifications" for required qualifications, and maybe "Skills" for preferred skills. Preferred Skills: under

  Skills

  . Remote Work Requirements: maybe under "Requirements"? But could be its own section? The instruction only lists certain headings; we could include "Requirements" to cover remote work requirements as part of qualifications. But we could also create a separate section if we think it's substantive. However instruction says prefer a few substantive sections over many thin ones. So we can incorporate remote work requirements into Qualifications or Requirements. Compensation and Benefits: we have Pay (compensation range) and Benefits. So we can have

  Pay

  with the hourly range, and

  Benefits

  with list of benefits. Schedule: we have shift info: Sunday through Wednesday 8:00pm - 6:30 am CST. Also mention remote, occasional on-campus. So we can have

  Schedule

  with that info. We also have Employment Conditions (background check, security clearance, etc.) and Working Conditions (physical requirements). Those could be under "Requirements" or maybe we could add a section "Requirements" to include those. But we already have Qualifications for education/experience. Could combine. We must not include boilerplate like EEO, visa sponsorship, etc. Remove those. We must not include duplicated lines. We must not include application instructions like "Please visit www.scriptpro.com". We must not include cookie/navigation/legal. We must preserve all substantive info: that includes the description of ScriptPro, job summary, scope of role duties, required qualifications, preferred skills, remote work requirements, compensation range, benefits list, shift schedule, employment conditions (background check, security clearance, cybersecurity training), working conditions (physical requirements). Also note that the role is remote with preference for Kansas City Metro, some travel required, valid driver's license, etc. We need to ensure we don't invent or summarize away detail. So we need to keep specifics like list of remote support tools (BOMGAR, PCAnywhere, SecureLink, Windows Remote Desktop), list of systems (proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, pharmacy operations workflow), list of duties (interact with customers, conduct technical analysis, troubleshoot issues, research info, respond to inquiries, deliver service via phone/chat/email, work ticket queue, recommend workflow changes, organize ideas, communicate troubleshooting steps, build customer relationships, document using Siebel, monitor systems, coordinate support for field techs and shipment of parts, perform other duties). Also note that they must have valid driver's license and be willing to travel by air if located outside area. We need to include the shift: Sunday through Wednesday 8:00pm - 6:30 am CST. We need to include compensation: $24.00 - $27.00 hourly. Benefits: list: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, Vitality Wellness Program, Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions: comprehensive background check post job offer, must be able to obtain Department of Defense security clearance after date of hire, see Standard Form 85 to preview requirements, responsibilities for ensuring compliance with cybersecurity and privacy policies to support safeguarding sensitive data including PII and PHI, completion of annual cybersecurity and privacy awareness training required. Working Conditions: routine use of standard equipment and extended computer use; must be able to sit, use hands and fingers, occasionally lift, stoop, bend, reach; problem-solving, practical learning, instruction interpretation skills essential. We also have Remote Work Requirements: high-speed reliable internet with hard-wired connection, distraction free home office workspace, willing to participate in video virtual meetings (camera on). We also have "Some travel by air or auto may be required." and "Preference given to candidates located in the Kansas City Metro area." and "This is a remote position, with preference given to candidates located in the Kansas City Metro area." Also "Regular, punctual, and predictable attendance is an essential function." We need to decide sections. Potential sections: - About the role (maybe company overview and role summary) - Responsibilities (list of duties) - Qualifications (required qualifications) - Skills (preferred skills) - Remote Work Requirements (maybe under Requirements but we can make a separate section if we think it's substantive; but instruction says prefer few sections; we could incorporate into Qualifications) - Pay - Benefits - Schedule - Employment Conditions (maybe under Requirements? but we could make a separate section "Requirements" to include background check etc. However we already have Qualifications for education/experience. Could combine Qualifications and Requirements into one section "Requirements". But instruction lists both Requirements and Qualifications as possible headings; we can choose one. Let's use "Requirements" for mandatory items (education, experience, driver's license, travel, remote work setup, background check, security clearance, cybersecurity training, physical requirements). And "Qualifications" for preferred? Actually they said "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So they expect possibly both Requirements and Qualifications sections. We could use Requirements for mandatory qualifications (education, experience, driver's license, etc.) and Qualifications for preferred qualifications? But they also have Skills heading for preferred skills. Hmm. Better: Use: - About the role (company overview + job summary) - Responsibilities (scope of role duties) - Requirements (mandatory: education, experience, driver's license, travel, remote work setup, attendance, background check, security clearance, cybersecurity training, physical working conditions) - Qualifications (maybe not needed if we put all mandatory in Requirements; but we could put "Preferred Qualifications" under Skills? Actually they have Skills heading for preferred skills. So we can put preferred skills under Skills. Then we might not need a Qualifications section. But we need to include required qualifications somewhere; we can put them under Requirements. That seems fine. Thus sections:

  About the role

  : include the introductory paragraph about ScriptPro and the job summary? The job summary is more like responsibilities; but we can include a brief description: "ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings..." plus the Job Summary sentence. We'll keep it as prose.

  Responsibilities

  : list of duties from Scope of the Role (the bullet-like sentences). We'll convert each sentence into
• .

  Requirements

  : list of mandatory items: Associate degree in computer science or related field preferred (but it's preferred, not required? Actually says "An associate degree in computer science or a related field is preferred". That's preferred, not required. However we have required qualifications list: 3+ years experience with Windows OS, networking, software, hardware troubleshooting; advanced knowledge of desktop and peripheral hardware troubleshooting; experience supporting proprietary software applications; proficiency with remote support tools; working knowledge of connectivity and networking concepts; intermediate knowledge of SQL databases and query syntax; experience using help desk ticketing systems; experience with SLA-driven resolution environments; efficient typing skills 50 WPM; positive attitude, drive, tenacity; ability to thrive in evolving industry; excellent written and verbal communication; ability to multitask with varying priorities while maintaining attention to detail; exemplary attendance, reliability, punctuality; outstanding customer service skills; strong problem-solving and analytical skills; valid driver's license and willingness to travel by air if located outside area; some travel by air or auto may be required; remote work requirements: high-speed reliable internet with hard-wired connection, distraction free home office, willing to participate in video virtual meetings (camera on); must be able to obtain Department of Defense security clearance after date of hire; completion of annual cybersecurity and privacy awareness training; routine use of standard equipment and extended computer use; must be able to sit, use hands and fingers, occasionally lift, stoop, bend, reach; problem-solving, practical learning, instruction interpretation skills essential. Also "Regular, punctual, and predictable attendance is an essential function." We'll include that. We need to be careful not to include "preferred" items in Requirements unless they are actually required. The associate degree is preferred, not required. So we should not list it as a requirement. We'll list it under Qualifications maybe? But we have Skills for preferred skills. Could put associate degree under Qualifications (maybe as a preferred qualification). But we have a Skills heading for preferred skills; we could put associate degree under Qualifications (maybe as a preferred qualification). However the instruction says we can use Qualifications heading. Let's use Qualifications for preferred qualifications (like associate degree, IT certification, pharmacy operations knowledge, healthcare/pharm industry emphasis, inventory supplier experience). And Skills for preferred skills (like knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice, experience working with inventory suppliers, IT Certification, pharmacy operations knowledge). Actually those overlap. We'll need to decide. Better: Use: - About the role - Responsibilities - Requirements (mandatory) - Qualifications (preferred qualifications: associate degree preferred, IT certification preferred, pharmacy operations knowledge preferred) - Skills (maybe we can merge with Qualifications; but we have both headings allowed. Could use Skills for technical skills like proficiency with remote support tools, SQL, etc. But those are already in Requirements. Hmm. Given the instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." They gave examples but not strict that we must use all. We can choose a subset. We need to avoid thin sections. So we should combine similar items. Let's propose: - About the role (company overview + job summary) - Responsibilities (list of duties) - Requirements (mandatory: experience, technical knowledge, driver's license, travel, remote work setup, attendance, background check, security clearance,