Technical Analyst, Pharmacy Support-Remote [Su-We 8p-6:30a CST]

We need to output HTML fragment with sections: About the role? The posting includes a description about ScriptPro, job summary, responsibilities, qualifications, preferred skills, remote work requirements, compensation and benefits, employment conditions, working conditions. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Must include sections only when posting has real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, application instructions. We need to decide which sections to include. Likely: About the role (maybe from first paragraph about ScriptPro and role). Responsibilities (list of duties). Requirements (maybe required qualifications). Qualifications (maybe same as requirements? Could combine). Skills (preferred skills). Benefits (list). Pay (compensation range). Schedule (shift info). Also maybe Remote Work Requirements could be part of Requirements or separate? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. We must not create sections with filler like "commensurate with experience". Pay section must be included because posting states compensation range. Schedule section must be included because posting states shift. Benefits section must be included because posting lists benefits. We need to avoid repeating job title. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include details like specific tools, technologies, etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Employment Conditions" maybe not needed if not in allowed headings; but we could fold some into Requirements or Qualifications? However we must not lose substantive info. The allowed headings are limited; we can put employment conditions under Requirements or Qualifications? But they are not exactly qualifications. Could put under Requirements (maybe as a subsection). But we must not create new headings. We can embed that info in a

  under Requirements or Qualifications. Similarly Working Conditions can be under Requirements or Qualifications. We need to ensure we don't miss any substantive info: The posting includes: - Intro about ScriptPro: innovative, cutting edge, robotics, services, customer service department, fast-paced, problem solving, adaptability, continuous learning. - Job Summary: Pharmacy Support Analyst role responsibilities: troubleshooting, analyzing, maintaining systems, applications, hardware, peripherals, using remote support software (BOMGAR, PCAnywhere, SecureLink, Windows Remote Desktop) to assist customers; consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, potential enhancements. - This is a remote position, preference to Kansas City Metro area. Some travel by air or auto may be required. - Reporting Relationship: Supervisor, Technical Support - Shift: Sunday through Wednesday 8:00pm - 6:30 am CST. - Role primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. - Regular, punctual, predictable attendance essential. - Scope of the Role: list of duties (many bullet-like sentences). We need to convert to

  • . List includes: - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Conduct technical analysis and review of system performance - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously - Work a queue of tickets based on priority and impact to the customer - Recommend workflow changes based on pharmacy needs and recommended best practices - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users - Build customer relationships through providing superior customer service - Document all job functions using Siebel with a high level of data quality - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime - Coordinate support for onsite field technicians and shipment of parts to sites - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area - Perform other duties as assigned by a supervisor or manager - Required Qualifications: - An associate degree in computer science or a related field is preferred - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting - Advanced knowledge of desktop and peripheral hardware troubleshooting - Experience supporting proprietary software applications - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts - Intermediate knowledge of SQL databases and query syntax - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) - Experience with SLA-driven resolution environments - Efficient typing skills are a must; candidate must be able to type 50 WPM - Positive attitude, drive, and tenacity - Ability to thrive in a position supporting a constantly evolving and growing industry - Excellent written and verbal communication skills - Ability to multitask with varying priorities, while still maintaining a high attention to detail - Exemplary attendance, reliability and punctuality - Outstanding customer service skills - Strong problem-solving and analytical skills - Preferred Skills: - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice - Experience working with inventory suppliers to place orders - IT Certification (A+, MCITP Windows OS, Network +, etc.) - Pharmacy operations knowledge - Remote Work Requirements: - Must have high-speed reliable internet access with a hard-wired connection - Must have a distraction free home office workspace - Must be willing to participate in video virtual meetings (camera on) - Compensation and Benefits: - The compensation range for this role has been established at $24.00 - $27.00 hourly. - The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. - The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. - At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. - Employment Conditions: - It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. - This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). - Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. - All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. - Working Conditions: - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential. - ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. - The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. - The company does not offer visa sponsorships. - All applicants must have legal authorization to work in the United States. - Please visit www.scriptpro.com to learn more about ScriptPro. We need to remove boilerplate: EEO, legal, etc. The EEO paragraph is boilerplate; we should remove it. Also the "Please visit www.scriptpro.com..." is maybe navigation/footer; remove. Also "The company utilizes internal resources..." maybe not boilerplate but could be considered employment conditions; but we might keep as part of Requirements? However it's about sourcing and visa sponsorship; maybe we can keep under Requirements as it's substantive. But the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The EEO line is definitely boilerplate; remove. The visa sponsorship line maybe not boilerplate but could be considered employment condition; but it's not in allowed headings; we could embed under Requirements or Qualifications. However the instruction says "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can fold minor metadata into a short

    . The visa sponsorship line could be considered minor metadata; we could drop it or put in a short p under Requirements. But we need to preserve ALL substantive information; is visa sponsorship substantive? It's a condition; maybe it's substantive. However the instruction says we can fold minor metadata into a short

    or drop it. Visa sponsorship might be considered minor metadata. I'd lean to drop it to keep sections thin. Similarly "The company utilizes internal resources for sourcing and filling positions..." maybe minor metadata; could drop. The background check and security clearance is substantive (employment condition). We could keep that under Requirements or Qualifications as a short p. We also need to remove duplicated lines: there may be none. We need to avoid creating sections with filler like "commensurate with experience". Not present. Now decide sections: - About the role: could include the introductory paragraph about ScriptPro and the job summary (maybe first two paragraphs). Use

    for prose. - Responsibilities: list of duties from Scope of the Role plus maybe some from Job Summary? We'll combine. - Requirements: could include Required Qualifications plus maybe Remote Work Requirements? But Remote Work Requirements could be under Requirements or maybe under Skills? Better to put under Requirements as they are requirements for remote work. However we have a separate heading for Skills (preferred skills). We'll keep Required Qualifications under Requirements, and Preferred Skills under Skills. - Qualifications: maybe we could split Required Qualifications vs Preferred Skills? But we already have Skills heading for preferred skills. So Requirements could be Required Qualifications. Qualifications could be something else? The instruction list includes both Requirements and Qualifications as separate headings. We could use Requirements for mandatory qualifications, and Qualifications for