Technical Analyst, Life Safety

Responsibilities

• Provide server-level administration for applications in production and test environments, including setup and review of performance monitoring and alerts, firewall rules, system configurations and access.
• Test monthly operating system (OS) and SQL patching, in coordination with IT partners.
• Remediate critical and severe OS, middleware, application, and firmware vulnerabilities identified.
• Monitor application platform for abnormalities; verify the integrity and availability of all servers, systems, network, and key processes.
• Review system and application logs to identify potential problems; troubleshoot and resolve technical application issues.
• Administer applications in production and test environments, including system configurations and user access.
• Maintain system performance and integrity; troubleshoot and resolve technical issues across facilities platforms.
• Conduct system testing and oversee vendor-led enhancements, updates, and modifications.
• Plan and execute functional and user acceptance testing, including test script development and validation.
• Ensure accurate data integration between Facilities and university systems.
• Support organizational readiness by contributing to training materials and communication strategies for new capabilities.
• Provide technical direction to vendors and consultants, maintaining service level agreements.
• Partner with the Office of Information Technology to leverage shared infrastructure, network, and security services.
• Respond to after-hours emergencies and incidents as needed.

Project Leadership & Process Optimization

• Lead projects related to application onboarding, upgrades, and enhancements.
• Document and analyze functional requirements; identify gaps and recommend scalable solutions.
• Collaborate with business owners to translate needs into reliable, efficient technical specifications.
• Reconcile processes across facilities applications and communicate downstream impacts.
• Cook with and coordinate with OIT and external vendors to address technical requirements and ensure cohesive solution design.
• Promote inclusion and ownership in solution development and implementation.
• Apply modern tools and methods to improve application usability and performance.
• Demonstrate persistence and skill in gathering relevant information from diverse sources.

Stakeholder Engagement & Strategic Communication

• Build and maintain effective relationships with stakeholders across campus.
• Facilitate alignment meetings, issue resolution, and prioritization discussions.
• Communicate clearly and succinctly across technical and non-technical audiences.
• Evaluate and reconcile information from multiple sources to identify true business needs.
• Create and deliver technical documentation, workflows, and training materials.
• Manage concurrent projects and production support items with sound judgment and minimal oversight.
• Stay current on emerging technologies and recommend cost-effective, user-friendly solutions.

Qualifications

• 5+ years related work experience with 3+ years leading technical oversight of 3rd party applications including server administration of OS, middleware, firewall rules and network connectivity.
• Demonstrated experience providing technical governance of 3rd party applications including break/fix, vulnerability remediation, monitoring and performance, stability, and routine.
• Basic proficiency with programming languages SQL and PowerShell used to develop automation scripts and routine tasks.
• Hands on experience in troubleshooting and remediation of break/fix and security or other vulnerabilities identified through system monitoring and alerts.
• Experience managing application integrations using tools such as ODBC, SDK and APIs.
• Proven experience supporting third-party applications, including upgrades and integrations.
• Proficiency with facilities-related systems (e.g., video surveillance, electronic card access, fire alarm monitoring).
• Experience with SQL, scripting, and data interface validation.
• Strong understanding of system testing, UAT, and release management.
• Familiarity with IT service management frameworks (e.g., ITIL).
• Demonstrated project management skills and cross-functional collaboration.
• Excellent written and verbal communication, including documentation and training.
• Able to work independently and solve complex problems with minimal oversight.
• High attention to detail, quality, and accuracy.
• Strong critical thinking and stakeholder engagement skills.
• Experience designing and implementing training and change management strategies.
• Experience evaluating emerging technologies and recommending scalable solutions.
• Bachelor’s degree in information technology, Computer Science, or related experience.
• Preferred qualifications include experience with life safety systems such as CCURE 9000, Milestone, Salto, True Site Workstation, or other video surveillance, electronic card access, and fire alarm monitoring platforms.
• Proficiency with IT service platforms (e.g., ServiceNow, JIRA, Zendesk).
• Certifications such as ITIL, PMP, or life safety security industry certifications.
• Experience with business intelligence tools (e.g., Cognos, Tableau, Power BI).
• Prior experience in higher education or large institutional environments.
• Knowledge of life safety data analytics.