Technical Analyst II

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary

The Technical Analyst II (TAII) implements and supports facility and division desktop equipment and serves as the key technical resource responding to end‑user desktop incidents and requests reported to the Service Desk. The TAII mentors, supports, and trains entry‑level Technical Analysts, escalates problems beyond their scope to senior‑level support, and participates in 24 × 7 on‑call support based on division IT staff rotation. The role adheres to HCA IT policies and recommends process changes that improve implementation, maintenance, and support of ITG desktop equipment and software.

General Responsibilities

• Effectively work with customers, Service Desk, and Technical Services personnel.
• Participate in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.
• Mentor, train, and support entry‑level technical analysts.
• Install and repair facility and division ITG equipment and software per HCA and ITG standards, including terminals, PCs, printers, cabling, and related software.
• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, providing superior customer support.
• Analyze and provide hands‑on support for moderate to complex inquiries; determine appropriate technical area or vendor and coordinate as needed.
• Log and track problems; maintain documentation for each incident or request; escalate complex problems per documented procedures.
• Aid and train users on division and facility technology.
• Perform preventative maintenance and facility‑based moves, adds, and changes (MACs) as needed.
• Recommend process changes that improve implementation, maintenance, and support of ITG desktop equipment and software.
• Provide product/application expertise (SME) for one or more systems and serve as project lead, independently managing local projects.
• Provide 24 × 7 on‑call support based on division IT staff rotation.
• Maintain and protect confidentiality regarding all aspects of patient care and employee information.
• Adhere to Code of Conduct and Mission & Value Statement.
• Perform other duties as assigned.

Relevant Work Experience & Education

• 3+ years of general work experience (IT or healthcare experience preferred).
• Bachelor’s Degree preferred; Bachelor’s Degree in Information Systems preferred or equivalent work experience.
• Basic certification in A+ and Microsoft Products preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment.

Knowledge, Skills & Abilities

• Strong communication skills, both verbal and written.
• Comfortable with scientific method of hypothesis testing; curiosity, strong pattern recognition, and willingness to challenge assumptions.
• Ability to manage and prioritize workload; demonstrate multi‑tasking.
• Strong analytical, math, and reasoning skills; customer‑orientation.
• Proficiency in Microsoft Office applications.
• Ability to provide onsite technology support on projects and travel to assigned sites, including remote facilities (air/vehicle travel).

Physical Demands / Working Conditions

Requires prolonged sitting, some bending, lifting, stooping, and stretching. Must have eye‑hand coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Normal range of hearing and eyesight needed to record, prepare, and communicate reports. Must be able to lift paper and/or boxes up to 50 lb. Work is performed in an office environment and may be stressful at times, including interaction with angry or upset people. Staff must remain flexible and available for disaster or emergency staffing assistance. Occasional travel between facilities may be required.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long‑ and short‑term disability, and various leaves of absence.
• 401(k) plan with 100 % match on 3 % to 9 % of pay (based on years of service).
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
• Eligibility for benefits may vary by location.