Technical Alignment Manager (TAM)

RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. Our headquarters are in Frisco, Texas, and we have offices and staff in Maine, New York City, Vermont, and the Philippines. We are a small, fast-growing Managed Services Provider serving small to medium-sized businesses in Maine, Dallas-Fort Worth Texas, New York, NY, and occasionally Stamford, Connecticut. Our team consists of a mobile workforce working remotely from home, with this position requiring occasional onsite client visits for field meetings, project coordination, and environment reviews.

About the role

The Technical Alignment Manager (TAM) plays a critical role in helping clients understand and prioritize their technical needs, plan strategically for the future, and manage key projects that enhance their technology environment. You’ll combine your technical expertise, communication skills, and project coordination abilities to serve as a trusted advisor—crafting technology roadmaps, identifying improvement opportunities, and overseeing implementation efforts across multiple nonprofit clients.

Responsibilities

• Collaborate with clients to develop and maintain technical and strategic roadmaps aligned with their mission and goals.
• Identify areas of risk or misconfiguration and escalate through internal support, consulting, and project channels.
• Conduct onsite technical reviews and alignment audits on a recurring schedule.
• Provide guidance on IT best practices, security standards, cloud services, and infrastructure optimization.
• Act as a bridge between client leadership and technical teams to translate organizational needs into actionable projects.
• Help oversee hardware and software lifecycle management, vendor coordination, and IT budgeting.
• Scope, plan, and coordinate the execution of IT projects (e.g., migrations, security rollouts, infrastructure upgrades).
• Maintain overall ownership and accountability for project success, while partnering with Project Coordinators who support day-to-day coordination and project administration.
• Provide strategic oversight, stakeholder alignment, and escalation support to help ensure projects remain aligned with client goals, technical standards, and organizational priorities.
• Track major milestones, risks, and outcomes, and provide high-level status updates to clients and internal leadership as needed.
• Manage new member onboarding.
• Serve as the dedicated technical advisor for a portfolio of MSP clients.
• Conduct regular check-ins and technology reviews to ensure clients are on track with their roadmap and receive timely support.
• Maintain ownership of member documentation.
• Identify risks, gaps, and opportunities to improve the client’s IT environment.
• Collaborate with POD teams and project teams to ensure top-tier delivery.
• Partner with Account Managers, support, escalations, and strategic consultants to align service delivery with client goals.
• Collaborate across teams to improve processes, documentation, and service standards.
• Help maintain documentation and client records.
• Contribute to the development of best practices, toolkits, and internal knowledge sharing.

Requirements

• 4+ years of experience in IT consulting, systems administration, or technical account management, preferably within an MSP or nonprofit context.
• Experience managing or coordinating IT projects from start to finish.
• Broad technical knowledge across infrastructure, cloud services (Microsoft 365, Google Workspace), networking, cybersecurity, and endpoint management.
• Solid understanding of Microsoft 365 administration, licensing, and support.
• Experience with Azure, Active Directory, Group Policy, and Windows Server.
• Familiarity with networking hardware (Meraki, Unifi, Cisco) and core protocols.
• Detail-oriented mindset with a passion for documentation, process, and proactive support.
• Demonstrated ability to build client trust, translate technical concepts, and deliver strategic guidance.
• Excellent communication, presentation, and organizational skills.
• Strong problem-solving and analytical thinking.
• Comfortable identifying technical gaps and driving risk-reduction conversations.

Preferred Qualifications

• Experience working with nonprofits, mission-driven organizations, and small businesses.
• Familiarity with ITIL, NIST, or other IT governance frameworks.
• Technical certifications (e.g., Microsoft, Google) are a plus.
• Working knowledge of HaloPSA or similar PSA platforms.
• PMP or CAPM Certification.

Schedule

This is a salaried position with general hours of 40-45 hours per week; Monday-Friday. This job is classified as a hybrid position with some onsite work and collaboration as well as work from home.

Pay

Salary range: $80,000 - $110,000.

Benefits

• Health/Dental Insurance
• Long & Short-Term Disability
• Life Insurance
• 401k with Matching (available after 1 year of employment)
• Reimbursement for professional development and training
• PTO days & Holidays