Technology Alignment Manager

Job Summary

As a Technology Alignment Manager, you'll manage technology alignment for a variety of clients. You'll closely collaborate with stakeholders to deeply understand their business needs, ensuring that technology aligns optimally to support their objectives. Through regular on-site visits, you'll not only maintain client environments but also nurture strong client relationships. You'll oversee their technology needs, perform maintenance tasks, and analyze past support tickets to streamline processes and reduce support hours through automation. Working with the vCIO and Project Manager, you'll help develop solutions, ensuring project success. Thorough documentation of client environments will facilitate efficient issue resolution. This position will also serve as an escalation point for support issues that cannot be resolved by the support team. In addition to the specific duties and responsibilities outlined in this position description, the incumbent is expected to accept and undertake any necessary tasks and responsibilities as assigned. This may include but is not limited to adapting to emerging priorities, contributing to cross-functional projects, and providing support to other areas of the organization as required. This clause ensures our team remains agile, responsive to change, and aligned with the evolving needs and goals of our organization. We value flexibility, a proactive attitude, and a team-oriented approach, recognizing that the scope of our work may expand beyond predefined roles to meet the dynamic demands of our business environment.

Responsibilities

• Conduct regular on-site visits to clients to maintain strong relationships, address any emerging needs or concerns and maintain client environment.
• Maintain a comprehensive overview of each client's environment, ensuring all systems are up-to-date and operating efficiently.
• Review past support tickets to identify recurring issues and develop strategies to reduce support hours through automation or targeted training.
• Collaborate closely with business stakeholders to understand their strategic objectives and technology needs, aligning our services to meet these goals effectively.
• Perform a comprehensive Technology Alignment survey regularly, thoroughly assessing each client's environment from top to bottom.
• Identify opportunities for technology-driven innovation and improvement, keeping our clients at the forefront of technological advancement.
• Assist the vCIO and Project Manager in solution development