Technical Alignment Manager

About the role

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services. MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Alignment Manager, in our Roseville, MN office. Our Managed Technical Services team excels in the world of technology to support our clients’ focus on expansion and growth within their industry. We do not just have jobs, but opportunities to make an impact on our clients every single day. If you are the type of person that loves to make a difference, now is your chance to join us. MSI Metro Sales Inc. Vision: Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

Responsibilities

• Understand and promote Technology Alignment objectives, as well as the roles and functions of internal delivery teams.
• Perform Standards and Alignment Reviews to maintain and improve clients’ infrastructure.
• Develop, update, maintain and phase out accurate technical information, environments and projects.
• Identify technical risk, coordinate and provide recommendations to our Business Alignment Manager assigned.
• Promote, set expectations and educate on how to engage our world class services.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize ROI.
• Develop both Business and Technical partnerships with internal and external stakeholders.
• Maintain relevant knowledge of hardware and software trends.
• Participate and promote Quality Assurance (QA) objectives, processes, and procedures.
• Other duties and responsibilities as assigned.

Requirements

• High School Diploma, GED or equivalent.
• 2+ years prior experience in IT.
• The expectation is to travel to customer sites daily which will require a Clean driving record and reliable vehicle.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer service experience.
• Experience in relationship development of internal and external clients.

Qualifications

• Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days! — Give back alongside your peers in the community