Technical Alignment Manager (TAM)

Primary Responsibilities

• Collaborate with clients to develop and maintain technical and strategic roadmaps aligned with their mission and goals.
• Identify areas of risk or misconfiguration and escalate through internal support, consulting, and project channels.
• Conduct onsite technical reviews and alignment audits on a recurring schedule.
• Provide guidance on IT best practices, security standards, cloud services, and infrastructure optimization.
• Act as a bridge between client leadership and technical teams to translate organizational needs into actionable projects.
• Help oversee hardware and software lifecycle management, vendor coordination, and IT budgeting.

Project Oversight & Coordination

• Scope, plan, and coordinate the execution of IT projects (e.g., migrations, security rollouts, infrastructure upgrades).
• Maintain overall ownership and accountability for project success, while partnering with Project Coordinators who support day-to-day coordination and project administration.
• Provide strategic oversight, stakeholder alignment, and escalation support to help ensure projects remain aligned with client goals, technical standards, and organizational priorities.
• Track major milestones, risks, and outcomes, and provide high-level status updates to clients and internal leadership as needed.

Client Engagement & Relationship Management

• Manage new member onboarding.
• Serve as the dedicated technical advisor for a portfolio of MSP clients.
• Conduct regular check-ins and technology reviews to ensure clients are on track with their roadmap and receive timely support.
• Identify risks, gaps, and opportunities to improve the client’s IT environment.
• Manage member documentation ownership.

Internal Collaboration

• Partner with Account Managers, support, escalations, and strategic consultants to align service delivery with client goals.
• Collaborate across teams to improve processes, documentation, and service standards.
• Contribute to the development of best practices, toolkits, and internal knowledge sharing.

Required Qualifications

• 4+ years of experience in IT consulting, systems administration, or technical account management, preferably within an MSP or nonprofit context.
• Experience managing or coordinating IT projects from start to finish.
• Broad technical knowledge across infrastructure, cloud services (Microsoft 365, Google Workspace), networking, cybersecurity, and endpoint management.
• Solid understanding of Microsoft 365 administration, licensing, and support.
• Experience with Azure, Active Directory, Group Policy, and Windows Server.
• Familiarity with networking hardware (Meraki, Unifi, Cisco) and core protocols.
• Detail-oriented mindset with a passion for documentation, process, and proactive support.
• Demonstrated ability to build client trust, translate technical concepts, and deliver strategic guidance.
• Excellent communication, presentation, and organizational skills.
• Strong problem-solving and analytical thinking.
• Comfortable identifying technical gaps and driving risk-reduction conversations.

Preferred Qualifications

• Experience working with nonprofits, mission-driven organizations, and small businesses.
• Familiarity with ITIL, NIST, or other IT governance frameworks.
• Technical certifications (e.g., Microsoft, Google) are a plus.
• Working knowledge of HaloPSA or similar PSA platforms.
• PMP or CAPM Certification.

Pay

Salary Range: $80,000- $110,000

Benefits

• Health/Dental Insurance
• Long & Short-Term Disability
• Life Insurance
• 401k with Matching (available after 1 year of employment)
• Reimbursement for professional development and training
• PTO days & Holidays