Technical Advisor

About the role

Körber Technologies, Inc., a Sales and Service Company serving the North American Tobacco Industry, is seeking a Technical Advisor to join their team.

Responsibilities

• Technical clarification of individual quotes and orders for machinery upgrades, conversions, machines, spare parts, and subunits
• Inspection of kits and conversions, and conducting quality audits of machines
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
• Maintain and update history files for equipment installed at customer site
• Perform all other duties as assigned

Requirements

• Bachelor’s degree in mechanical engineering or a related technical field
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
• Proficient in English (oral and written)
• Proficiency in German is preferred due to the nature of technical documentation and communication with global teams
• Proficient in Microsoft Office Suite (Word, Excel)
• Experienced with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D

Qualifications

• Occasional overtime to meet project deadlines may be required

Skills

• Technical support, design, engineering role
• Experience with Körber Technologies products or similar machinery
• Microsoft Office Suite proficiency
• SAP or similar ERP systems experience
• Interpretation of technical drawings, specifications and customer documentation

Benefits

• Competitive salary
• Flexible working hours
• Paid vacation
• Vacation purchase program
• Sick days
• Paid holidays
• 401k Plan with a $1 for $1 match up to 6% of your base income
• Medical, dental, vision insurance plans
• Basic life and disability insurances, both short and long term, paid by employer
• Voluntary life insurance purchase program
• Training and Development Program