Technical Account Manager - Mid-West Zone (USA - Remote)

About the role

Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions.

Responsibilities

• Serve as a single point of contact to ensure systems are healthy and up and running
• Provide regular updates on solution performance
• Maintains trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues

Requirements

• 5+ years’ experience in complex health system IT environments
• 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture
• Additional experience in supporting clinical and/or health care applications a plus
• 3+ years’ experience planning and implementing large software installations or managing them after installation
• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards

Qualifications

Your role requires the ability to successfully perform the following minimum physical, cognitive, and environmental job requirements.

Skills

• Technical expertise in healthcare IT
• Strong communication and relationship-building skills
• Ability to manage multiple projects simultaneously
• Knowledge of medical imaging systems, DICOM, and HL7 messaging standards

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position is $90,000/yr - $150,000/yr.

Schedule

This is a field role requiring remote work from the USA.