Account Manager, West Coast (REMOTE)

Description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization dedicated to developing rigorous quality standards for medicines, dietary supplements, and food ingredients. USP fosters an inclusive scientific environment where diverse expertise strengthens its ability to develop trusted public health standards.

Who is USP Looking For?

• Demonstrated Understanding of USP’s Mission and Commitment to Excellence Through Inclusive and Equitable Behaviors and Practices
• Proven Experience in Selling Products or Services to Pharma and Biopharma Accounts (PD Labs and QC Labs Target Functions)
• Strong Problem-Solving Skills with a Customer-Centric Approach
• Bias to Action and Results Driven with a Track Record of Successful Outcomes
• Excellent Interpersonal and Communication Skills
• Strong Time Management, Multi-Tasking, and Organizational Skills
• Accountability and Ownership of Work
• Proficiency with Microsoft Office, Data Analytical Platforms (e.g., Tableau), and CRM (e.g., Salesforce)
• Ability to Work Well with Diverse Employees and Customers in a Cooperative and Friendly Manner

Responsibilities

• Achieve Revenues and Units Growth Targets for Territory and Accounts
• Develop and Execute Plans to Protect and Grow Revenues at Existing Accounts and Drive New Customer Acquisition
• Manage Sales Activities in Salesforce CRM
• Collaborate with Business Support Functions (Marketing, Inside Sales, Science Team, etc.) and Support the Execution of Revenues Growth Initiatives in Territory
• Identify and Influence Key Decision Makers in the Buying Process Toward USP Products and Services
• Follow Up on Sales Qualified Leads
• Identify and Unlock Opportunities to Position USP as a Leader in Pharmaceutical Drugs Standards

Customer Engagement

• Cultivate and Strengthen Customer Relationships at All Levels
• Partner with Customers to Understand and Help Address Critical Quality Challenges in Pharmaceutical Drugs Development and Manufacturing
• Partner with Scientific Affairs, Science, and Marketing Teams to Deliver Seamless and Differentiated Customer Experiences Through Organization of Customer Events
• Attend Industry Trade Shows, Conferences, and Professional Forums as Appropriate, Elevating the Organization’s Visibility and Influence

Data-Driven Insights & Sales Intelligence

• Use of Salesforce CRM and Data Analytics to Track Sales Performances and Inform Actions
• Analyze and Interpret Territory Sales Data—Direct and Through Distributors—to Identify Revenue Opportunities and Provide Strategic Business Reviews
• Gather and Consolidate Market and Customer Feedback, Providing Actionable Recommendations to Global Marketing and Strategy Teams as Appropriate