Account Manager

Responsibilities

• Manage the relationship with clients as one of the primary points of contact.
• Supervise direct reports; restructure team activities and set performance standard for tasks and roles.
• Develop critical path planning documents that will be utilized with clients in an interactive manner for activities.
• Proactively manage the supply chain to deliver orders on time, communicate order status updates and potential delays to the client.
• Identifies & documents issues and concerns, assesses feasible resolutions, presents options, and changes plans as determined.
• Ensures Conectiv and customer partners are operating within the contract and established SLAs.
• Engages in problem solving in an effort to meet customer requirements within time and contractual constraints.
• Restructure team activities to allow for support and back-up coverage.
• Eliminate bottlenecks and single point of failures to keep the account functioning at steady pace.
• Work to avoid escalation by managing issues up front.
• This role has an impact on the company as it has authority to make decisions on work methods which improves productivity and efficiencies.
• This role has an impact on the business in terms of organization strategy in dealing with third party vendors and the work methods used to provide contract agreed practices, pricing and communications for best results.

Qualifications

• Bachelor’s degree preferred.
• Minimum 4 years customer service or account management supervising experience is required.
• Independent, self-starter, ability to handle a high volume of work is required.
• Team player with a willingness to support change and growth to improve customer satisfaction and revenue goals.
• Must have excellent written and verbal communication skills.
• Must possess leadership skills with peers and management.
• Must be able to multi-task and reprioritize tasks for self and team as necessary.
• Must have knowledge of contract administration, terms and have ability to interpret contracts.
• Must possess professional interaction with all levels of management both internally and clients.
• Strong understanding of order-to-cash flow.
• Strong system knowledge including Excel, Word, PowerPoint, and Outlook.
• Strong problem-solving skills and work ethic.
• Positive, flexible, and proactive approach to all work situations.